1 reviews | Active since Jul 2020
BAD SERVICE
I Can not express how frustrated I am with the service and assistance of Travelstart . Words can not describe. My flight was cancelled was planning to leave on Tuesday . They came back to me with a booking which i denied and i gave them a date. They quoted me and i responded saying i don't accept . I am sending email left right and center to get someone to contact me and receiving no response . They clearly don't understand the urgency of people getting their bookings in order. Time is running out and the closer it gets the more expensive it gets ... I refuse to pay as the cancelled flight was not my fault i did not ask for this... and no one is getting back to me... This is ridiculous and worst part is there is no offices I can go straight to and sort it out in person... I will NEVER recommend travel start to anyone !!
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.
Looking at your booking our Fares team have followed up with the airline and currently waiting on a response.
We will be in touch on the contact number you have provided to assist with any other questions you might have.
Kind Regards,
Travelstart
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.
Looking at your booking our Fares team have followed up with the airline and currently waiting on a response.
We will be in touch on the contact number you have provided to assist with any other questions you might have.
Kind Regards,
Travelstart
