KM
Khosi M
1 reviews | Active since Jul 2020
22 Dec 2020, 03:17
Bad Service
I have been promised a quote for amends of time departure for my booking from CPT- JHB since 10th December and to date no response email. The most frustrating agents to deal with, can’t get hold of them telephonically. Very Bad Service
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Replies (1)
Travelstart's replyOfficial
22 Dec 2020, 09:29Good day Khosi
Thank you for taking the time to provide us with your feedback and for taking my call this morning.
I do apologies for any frustration caused, this is certainly not the type of service we want to offer our passengers. I have checked your booking and can confirm that the amendments Team sent the quote on the 11December to the email address used when making the booking, so I am not really to sure as to why this did not reach you.
As per our telephonic conversation the changes have now been confirmed and the tickets have since been updated and sent to your email address.
If there is anything else you need assistance with please feel free to let me know.
Wishing you a wonderful day further!
Yours in Safe travel
Travelstart
Thank you for taking the time to provide us with your feedback and for taking my call this morning.
I do apologies for any frustration caused, this is certainly not the type of service we want to offer our passengers. I have checked your booking and can confirm that the amendments Team sent the quote on the 11December to the email address used when making the booking, so I am not really to sure as to why this did not reach you.
As per our telephonic conversation the changes have now been confirmed and the tickets have since been updated and sent to your email address.
If there is anything else you need assistance with please feel free to let me know.
Wishing you a wonderful day further!
Yours in Safe travel
Travelstart
Travelstart's reply22 Dec 2020, 09:29
Official
Good day Khosi
Thank you for taking the time to provide us with your feedback and for taking my call this morning.
I do apologies for any frustration caused, this is certainly not the type of service we want to offer our passengers. I have checked your booking and can confirm that the amendments Team sent the quote on the 11December to the email address used when making the booking, so I am not really to sure as to why this did not reach you.
As per our telephonic conversation the changes have now been confirmed and the tickets have since been updated and sent to your email address.
If there is anything else you need assistance with please feel free to let me know.
Wishing you a wonderful day further!
Yours in Safe travel
Travelstart
Thank you for taking the time to provide us with your feedback and for taking my call this morning.
I do apologies for any frustration caused, this is certainly not the type of service we want to offer our passengers. I have checked your booking and can confirm that the amendments Team sent the quote on the 11December to the email address used when making the booking, so I am not really to sure as to why this did not reach you.
As per our telephonic conversation the changes have now been confirmed and the tickets have since been updated and sent to your email address.
If there is anything else you need assistance with please feel free to let me know.
Wishing you a wonderful day further!
Yours in Safe travel
Travelstart