1 reviews | Active since Jun 2012
Bad service
I have never seen such disconnect in one company. After booking numerous tickets, paid for them and send proof of payment to Travelstart, I kept receiving sms' to say my bookings will be cancelled if I dot pay. After each sms I phoned and was told to ignore the sms and that I will receive my eticket shortly. Needless to say, by 12:00 at night my bookings were cancelled. One booking was cancelled, I was told to book again and pay, they will refund me. When phoning later regarding another query, I was told they should have just transferred the funds from the first booking to the current one. Currently I have a CNT booking that was cancelled, although proof of payment was send through on a few occasions. I was told to rebook and send through the the new reference number. I am unable to to get a reference number for the new booking if I do not pay again. I have send numerous mails requesting assistance with now response. Using Travelstart has been a very big mistake. I need a refund for one ticket and a new ticket I already paid for
Thank you for taking my call.
As discussed, the booking from Port Elizabeth to Johannesburg has already been sorted correctly.
The extra payment for these passengers has already been placed on the claims queue. To speed up the process you will be forwarding us the bank account details in order that the funds be credited.
The last booking from Cape Town to Johannesburg seems to be the issue. I have however found the emails you sent with the payment notification.
Our team is currently working on resolving the issue and you will receive the ticket soon.
I do apologise that you were not able to complete the new booking online. I have escalated this issue to our IT team as it is strange that the booking would not allow you to complete the transaction when entering EFT payment as payment option.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for taking my call.
As discussed, the booking from Port Elizabeth to Johannesburg has already been sorted correctly.
The extra payment for these passengers has already been placed on the claims queue. To speed up the process you will be forwarding us the bank account details in order that the funds be credited.
The last booking from Cape Town to Johannesburg seems to be the issue. I have however found the emails you sent with the payment notification.
Our team is currently working on resolving the issue and you will receive the ticket soon.
I do apologise that you were not able to complete the new booking online. I have escalated this issue to our IT team as it is strange that the booking would not allow you to complete the transaction when entering EFT payment as payment option.
Kind regards,
Nazley de Vos
Customer Relations Specialist