OT
Oscar T
1 reviews | Active since Sept 2021
05 Sept 2021, 12:24
Bad service
I believe that this company is a **** 👎
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
05 Sept 2021, 14:45Hi Oscar,
Thanks for reaching out and regret to hear this feedback.
I've called up your booking and checked the monti logs.
The date selected during the booking process was 18th September.
A booking confirmation was emailed, before the ticket was issued showing the details (dates, routes and passengers name and surname) entered during the booking process.
Once a ticket is issued penalties do apply, this is also mentioned in the booking confirmation.
If a customer has booked incorrectly we do offer the option for the customer to contact us via our online contact form: category (Urgent Cancellation / Change to booking made today) to let us know and we can see if the airline will allow us to cancel that ticket the same day.
I've checked the booking and we did not receive any online contact from the same day the booking was made to let us know the incorrect dates were booked.
We will contact you within 24 hours to address any concerns you might have over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and regret to hear this feedback.
I've called up your booking and checked the monti logs.
The date selected during the booking process was 18th September.
A booking confirmation was emailed, before the ticket was issued showing the details (dates, routes and passengers name and surname) entered during the booking process.
Once a ticket is issued penalties do apply, this is also mentioned in the booking confirmation.
If a customer has booked incorrectly we do offer the option for the customer to contact us via our online contact form: category (Urgent Cancellation / Change to booking made today) to let us know and we can see if the airline will allow us to cancel that ticket the same day.
I've checked the booking and we did not receive any online contact from the same day the booking was made to let us know the incorrect dates were booked.
We will contact you within 24 hours to address any concerns you might have over the phone.
Kind Regards,
Marcelle
Travelstart's reply05 Sept 2021, 14:45
Official
Hi Oscar,
Thanks for reaching out and regret to hear this feedback.
I've called up your booking and checked the monti logs.
The date selected during the booking process was 18th September.
A booking confirmation was emailed, before the ticket was issued showing the details (dates, routes and passengers name and surname) entered during the booking process.
Once a ticket is issued penalties do apply, this is also mentioned in the booking confirmation.
If a customer has booked incorrectly we do offer the option for the customer to contact us via our online contact form: category (Urgent Cancellation / Change to booking made today) to let us know and we can see if the airline will allow us to cancel that ticket the same day.
I've checked the booking and we did not receive any online contact from the same day the booking was made to let us know the incorrect dates were booked.
We will contact you within 24 hours to address any concerns you might have over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and regret to hear this feedback.
I've called up your booking and checked the monti logs.
The date selected during the booking process was 18th September.
A booking confirmation was emailed, before the ticket was issued showing the details (dates, routes and passengers name and surname) entered during the booking process.
Once a ticket is issued penalties do apply, this is also mentioned in the booking confirmation.
If a customer has booked incorrectly we do offer the option for the customer to contact us via our online contact form: category (Urgent Cancellation / Change to booking made today) to let us know and we can see if the airline will allow us to cancel that ticket the same day.
I've checked the booking and we did not receive any online contact from the same day the booking was made to let us know the incorrect dates were booked.
We will contact you within 24 hours to address any concerns you might have over the phone.
Kind Regards,
Marcelle
OT
Oscar T's updateReviewer Update
05 Sept 2021, 18:56Hi Marcelle
I do have screenshots which I took before confirming my payment and it is clear that I've selected the date of Saturday the 4th. Again I tried to reach out to you guys for the past three days but my efforts where in vain. you guys know about the flight cancelation 24 hour rule,you have deliberately dragged your feet for it to pass.
So we can easily assume that your company is running a ****, as I had to buy a new ticket.
Regards
Oscar Tshesane
I do have screenshots which I took before confirming my payment and it is clear that I've selected the date of Saturday the 4th. Again I tried to reach out to you guys for the past three days but my efforts where in vain. you guys know about the flight cancelation 24 hour rule,you have deliberately dragged your feet for it to pass.
So we can easily assume that your company is running a ****, as I had to buy a new ticket.
Regards
Oscar Tshesane
OT
Oscar T's update05 Sept 2021, 18:56
Reviewer Update
Hi Marcelle
I do have screenshots which I took before confirming my payment and it is clear that I've selected the date of Saturday the 4th. Again I tried to reach out to you guys for the past three days but my efforts where in vain. you guys know about the flight cancelation 24 hour rule,you have deliberately dragged your feet for it to pass.
So we can easily assume that your company is running a ****, as I had to buy a new ticket.
Regards
Oscar Tshesane
I do have screenshots which I took before confirming my payment and it is clear that I've selected the date of Saturday the 4th. Again I tried to reach out to you guys for the past three days but my efforts where in vain. you guys know about the flight cancelation 24 hour rule,you have deliberately dragged your feet for it to pass.
So we can easily assume that your company is running a ****, as I had to buy a new ticket.
Regards
Oscar Tshesane
Travelstart's replyOfficial
06 Sept 2021, 12:27Hi Oscar,
Thank you for your reply.
We will send screenshots of the monit log showing what was selected for this booking.
Once a ticket has been issue penalties may apply. I'm afraid there is no 24 hour period mentioned in this.
Once a ticket is issued with some airline like low cost carriers even if a customer contacts us same day penalties will apply to do a change as they do not permit cancellations.
Other airlines we can cancel at a fee, if the customer contacts us the same day.
This is mentioned in the confirmation email sent, before the ticket is issued.
""Please take a minute to verify all your details, especially the passenger names and travel dates as once your ticket has been issued airline penalties may apply to make changes. If any of the information you have supp**** is incorrect Please contact us immediately via our contact us page: https://www.travelstart.co.za/lp/contact-us , choose category Cancel or Change a booking made today and advise the necessary details in the message section. ""
We will contact you shortly to answer any other questions you might have over the phone.
Kind Regards,
Marcelle
Thank you for your reply.
We will send screenshots of the monit log showing what was selected for this booking.
Once a ticket has been issue penalties may apply. I'm afraid there is no 24 hour period mentioned in this.
Once a ticket is issued with some airline like low cost carriers even if a customer contacts us same day penalties will apply to do a change as they do not permit cancellations.
Other airlines we can cancel at a fee, if the customer contacts us the same day.
This is mentioned in the confirmation email sent, before the ticket is issued.
""Please take a minute to verify all your details, especially the passenger names and travel dates as once your ticket has been issued airline penalties may apply to make changes. If any of the information you have supp**** is incorrect Please contact us immediately via our contact us page: https://www.travelstart.co.za/lp/contact-us , choose category Cancel or Change a booking made today and advise the necessary details in the message section. ""
We will contact you shortly to answer any other questions you might have over the phone.
Kind Regards,
Marcelle
Travelstart's reply06 Sept 2021, 12:27
Official
Hi Oscar,
Thank you for your reply.
We will send screenshots of the monit log showing what was selected for this booking.
Once a ticket has been issue penalties may apply. I'm afraid there is no 24 hour period mentioned in this.
Once a ticket is issued with some airline like low cost carriers even if a customer contacts us same day penalties will apply to do a change as they do not permit cancellations.
Other airlines we can cancel at a fee, if the customer contacts us the same day.
This is mentioned in the confirmation email sent, before the ticket is issued.
""Please take a minute to verify all your details, especially the passenger names and travel dates as once your ticket has been issued airline penalties may apply to make changes. If any of the information you have supp**** is incorrect Please contact us immediately via our contact us page: https://www.travelstart.co.za/lp/contact-us , choose category Cancel or Change a booking made today and advise the necessary details in the message section. ""
We will contact you shortly to answer any other questions you might have over the phone.
Kind Regards,
Marcelle
Thank you for your reply.
We will send screenshots of the monit log showing what was selected for this booking.
Once a ticket has been issue penalties may apply. I'm afraid there is no 24 hour period mentioned in this.
Once a ticket is issued with some airline like low cost carriers even if a customer contacts us same day penalties will apply to do a change as they do not permit cancellations.
Other airlines we can cancel at a fee, if the customer contacts us the same day.
This is mentioned in the confirmation email sent, before the ticket is issued.
""Please take a minute to verify all your details, especially the passenger names and travel dates as once your ticket has been issued airline penalties may apply to make changes. If any of the information you have supp**** is incorrect Please contact us immediately via our contact us page: https://www.travelstart.co.za/lp/contact-us , choose category Cancel or Change a booking made today and advise the necessary details in the message section. ""
We will contact you shortly to answer any other questions you might have over the phone.
Kind Regards,
Marcelle