RL
Rene L
1 reviews | Active since Nov 2015
29 Nov 2015, 10:27
Bad service
I booked a flight with them, money didnt go of my card, then called the to find out where i can make payment,no answer, emailed them at 8 am, they email me back 13:48, when all banks are close..then i made a eft payment, 4:38 am the next morning i got a email to say my flight had been canceled...i want my money back...
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Travelstart's replyOfficial
29 Nov 2015, 11:25Hello Realwoman,
Thank you very much for your feedback.
I have tried calling you and your husband but was only able to leave messages.
I would however like to advise that our office was open for calls between 09h00 - 13h00 yesterday morning, as per our office hours posted on the website. Our after-hours number only becomes available after 13h00 on a Saturday.
I note that the email advising that your card payment had not been successful provided the alternative bank account details for EFT transfer. It also advised that the alternative payment needed to be done by 11h00 of that day, 28 November.
I do regret that our colleagues only responded to your email at 13h48. They provided duplicate information as per the email you received earlier the morning about the alternative payment options.
Our colleague who later advised that the original booking was cancelled did request that you book new flights that suited you so that we may transfer the funds to the new booking.
We will however transfer the funds back to your bank account as per your request. Please can you forward us your bank account details in order that we may do so.
Kind regards,
Nazley de Vos
Thank you very much for your feedback.
I have tried calling you and your husband but was only able to leave messages.
I would however like to advise that our office was open for calls between 09h00 - 13h00 yesterday morning, as per our office hours posted on the website. Our after-hours number only becomes available after 13h00 on a Saturday.
I note that the email advising that your card payment had not been successful provided the alternative bank account details for EFT transfer. It also advised that the alternative payment needed to be done by 11h00 of that day, 28 November.
I do regret that our colleagues only responded to your email at 13h48. They provided duplicate information as per the email you received earlier the morning about the alternative payment options.
Our colleague who later advised that the original booking was cancelled did request that you book new flights that suited you so that we may transfer the funds to the new booking.
We will however transfer the funds back to your bank account as per your request. Please can you forward us your bank account details in order that we may do so.
Kind regards,
Nazley de Vos
Travelstart's reply29 Nov 2015, 11:25
Official
Hello Realwoman,
Thank you very much for your feedback.
I have tried calling you and your husband but was only able to leave messages.
I would however like to advise that our office was open for calls between 09h00 - 13h00 yesterday morning, as per our office hours posted on the website. Our after-hours number only becomes available after 13h00 on a Saturday.
I note that the email advising that your card payment had not been successful provided the alternative bank account details for EFT transfer. It also advised that the alternative payment needed to be done by 11h00 of that day, 28 November.
I do regret that our colleagues only responded to your email at 13h48. They provided duplicate information as per the email you received earlier the morning about the alternative payment options.
Our colleague who later advised that the original booking was cancelled did request that you book new flights that suited you so that we may transfer the funds to the new booking.
We will however transfer the funds back to your bank account as per your request. Please can you forward us your bank account details in order that we may do so.
Kind regards,
Nazley de Vos
Thank you very much for your feedback.
I have tried calling you and your husband but was only able to leave messages.
I would however like to advise that our office was open for calls between 09h00 - 13h00 yesterday morning, as per our office hours posted on the website. Our after-hours number only becomes available after 13h00 on a Saturday.
I note that the email advising that your card payment had not been successful provided the alternative bank account details for EFT transfer. It also advised that the alternative payment needed to be done by 11h00 of that day, 28 November.
I do regret that our colleagues only responded to your email at 13h48. They provided duplicate information as per the email you received earlier the morning about the alternative payment options.
Our colleague who later advised that the original booking was cancelled did request that you book new flights that suited you so that we may transfer the funds to the new booking.
We will however transfer the funds back to your bank account as per your request. Please can you forward us your bank account details in order that we may do so.
Kind regards,
Nazley de Vos