Bad Service
i made a booking with one of their agent and i was instructed to pay before 3:30 same day and send proof of payment to the agent. i couldnt pay on time and my booking was cancelled. i then booked online the following day and again i was instructed to pay before 12 midnight and i paid. the following day when i got to the office i sent the proof of payment to the agent (i only have her email address) then asked her to allocate accordingly. <br> i waited waited and waited for my ticket and didnt receive it.<br> <br> this morning i called to follow up because i am suppose to travel it the next 2 days. they then told me that it was cancelld and i must re book and the ticket will be more expensive than the one 1 paid so i must pay the difference before i get my ticket. i then told them that i cant because i paid on time. its not my problem that it wasnt allocated accordingly because one of their consultants told me that even if the ref didnt match they still allocate checking by Price or name. they didnt help me at all i had to cancel the ticket and book with other companies which was inconvinient for m. i was really not happy with this service.
Thank you for your feedback.
I called and left a message with your assistant.
Please note that our bookings are only guaranteed until midnight. If payment is done via EFT, the proof of payment needs to be received before that time to ensure the booking does not cancel.
If proof of payment is only received the following day, we need to check if the fare is still applicable and whether the booking is still available. If not, we advise the client to rebook an alternative flight that suits their requirements.
I do however need the references numbers to investigate what transpired in your case.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback.
I called and left a message with your assistant.
Please note that our bookings are only guaranteed until midnight. If payment is done via EFT, the proof of payment needs to be received before that time to ensure the booking does not cancel.
If proof of payment is only received the following day, we need to check if the fare is still applicable and whether the booking is still available. If not, we advise the client to rebook an alternative flight that suits their requirements.
I do however need the references numbers to investigate what transpired in your case.
Kind regards,
Nazley de Vos
Customer Relations Specialist