1 reviews | Active since Mar 2021
Bad response time & withholding payments
Travelstart doesn't have a contact center where one can reach them on the telephone. We have to contact them through WhatsApp chat either via email. But when I try to approach through website live chat, they say that it is for new bookings only, and for existing bookings, we have to go through WhatsApp chat. But through that, we are not getting any proper response, and through emails. If we want to cancel the tickets, They are not providing the proper services and they are holding 2400 rands for cancelations and they are given the option for the flexible date change and they don't want to pay that as well. The problem is on their side and holding customer payments. It is not the right way to do business. If they really want to get success in their business, there should not be a communication gap with their customers. Where there is a quick response and provide solutions for the problem, then people will talk positively regarding any company or service provider
I don't recommend Travelstart for booking the flight tickets
Thanks for reaching out and taking the time to share your concerns.
We do apologise for the frustration caused in trying to reach us. Due to the current situation we are receiving high volumes of booking queries. We have all agents assisting and responding to our customers as quickly as efficiently as possible.
Regarding the quotes emailed, each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound the airlines rules and need to quote according to their directives which they have provided us.
The airline sits with the funds of the ticket and we are governed by all airlines rules and I'm afraid we are not able to waiver any airlines policies. We are only able to quote as per the airlines directives which they have provided to us.
You have not provided a booking reference however we will contact you on number you have sent through to us to address and answer any further questions you might have.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
We do apologise for the frustration caused in trying to reach us. Due to the current situation we are receiving high volumes of booking queries. We have all agents assisting and responding to our customers as quickly as efficiently as possible.
Regarding the quotes emailed, each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound the airlines rules and need to quote according to their directives which they have provided us.
The airline sits with the funds of the ticket and we are governed by all airlines rules and I'm afraid we are not able to waiver any airlines policies. We are only able to quote as per the airlines directives which they have provided to us.
You have not provided a booking reference however we will contact you on number you have sent through to us to address and answer any further questions you might have.
Kind Regards,
Marcelle