KM
Karin M
1 reviews | Active since Apr 2015
13 Jan 2021, 18:21
Bad response from Travelstart
Really shocking. No one seems to get back to you. There is a several day delay in any response. They are unhelpful and DO NOT answer your questions. You also are not able to speak to a human being when confronted with a dilemma. It is all email and "chat" but there is no one available to "chat". All my requests for interaction seem to be ignored. Just seems generic emails.
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Replies (1)
Travelstart's replyOfficial
14 Jan 2021, 15:35Good day Karin
Thank you so much for taking the time to provide us with your feedback and really sorry to hear that you have been struggling to get assistance.
I have done a search in our system with your email address and found the booking. When checking the logs of the correspondence I can see that our refunds team has quoted, confirmed and processed your refund as requested.
I do apologize for the delay in assistance and the frustration you may have experienced. Due to Covid 19 Pandemic second wave in most countries and the implementation of the level 3 lockdown in South Africa, we have been receiving an influx of enquiries. In an attempt to assist more passengers , we closed our phone lines and opened our chat service. This chat service would allow all our agents to assist more than one passenger at a time. In saying that we are still receiving high volumes of chats and this is causing some delay in chats being attended to.
I have tried to call on the number in the review as well , but only had options to leave voicemail.
If you do in fact still need assistance please feel free to let us know.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback and really sorry to hear that you have been struggling to get assistance.
I have done a search in our system with your email address and found the booking. When checking the logs of the correspondence I can see that our refunds team has quoted, confirmed and processed your refund as requested.
I do apologize for the delay in assistance and the frustration you may have experienced. Due to Covid 19 Pandemic second wave in most countries and the implementation of the level 3 lockdown in South Africa, we have been receiving an influx of enquiries. In an attempt to assist more passengers , we closed our phone lines and opened our chat service. This chat service would allow all our agents to assist more than one passenger at a time. In saying that we are still receiving high volumes of chats and this is causing some delay in chats being attended to.
I have tried to call on the number in the review as well , but only had options to leave voicemail.
If you do in fact still need assistance please feel free to let us know.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply14 Jan 2021, 15:35
Official
Good day Karin
Thank you so much for taking the time to provide us with your feedback and really sorry to hear that you have been struggling to get assistance.
I have done a search in our system with your email address and found the booking. When checking the logs of the correspondence I can see that our refunds team has quoted, confirmed and processed your refund as requested.
I do apologize for the delay in assistance and the frustration you may have experienced. Due to Covid 19 Pandemic second wave in most countries and the implementation of the level 3 lockdown in South Africa, we have been receiving an influx of enquiries. In an attempt to assist more passengers , we closed our phone lines and opened our chat service. This chat service would allow all our agents to assist more than one passenger at a time. In saying that we are still receiving high volumes of chats and this is causing some delay in chats being attended to.
I have tried to call on the number in the review as well , but only had options to leave voicemail.
If you do in fact still need assistance please feel free to let us know.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback and really sorry to hear that you have been struggling to get assistance.
I have done a search in our system with your email address and found the booking. When checking the logs of the correspondence I can see that our refunds team has quoted, confirmed and processed your refund as requested.
I do apologize for the delay in assistance and the frustration you may have experienced. Due to Covid 19 Pandemic second wave in most countries and the implementation of the level 3 lockdown in South Africa, we have been receiving an influx of enquiries. In an attempt to assist more passengers , we closed our phone lines and opened our chat service. This chat service would allow all our agents to assist more than one passenger at a time. In saying that we are still receiving high volumes of chats and this is causing some delay in chats being attended to.
I have tried to call on the number in the review as well , but only had options to leave voicemail.
If you do in fact still need assistance please feel free to let us know.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart