Bad customer service

We booked a flight from Johannesburg to Nairobi for two of our directors. These were SAA flights booked via Travelstart. The tickets were booked on 11 February. Travel date was 23rd February.<br> <br> On the 22nd February when the directors PA went to do online check in it was discovered that the directors THIRD name (Basil) had been spelt with a Z rather than an S. We called travel start to inquire if this would be a problem. They in turn called SAA. In the end a new ticket had to be purchased! <br> Now the airline is charging a penalty fee of R5620 on a ticket that cost R8562!<br> This is terrible service given that they did not lose a customer or a booking. We simply needed to have ONE letter changed!