Bad customer experience. Need my refund

Item: Travelstart
Rating: 1
Author: Nadia H

Made an online booking and immediately after payment my ticket was canceled by travelstart. They stated my payment was unsuccessful but It came off my account.

Been trying to get feedback with regards to my refund and none yet.

Don't deal with them, rather book via the airline directly. Worst customer service especially for returning customers

Helpful (0)

Replies (3)

Travelstart's replyOfficial

17 Mar 2022, 13:57

Hi Nadia,

Thank you for taking my call.

I will have the team expedite the pending auth release as soon as I receive the information, as I am not able to access the payments inbox. Please forward it to me on feedback @ travelstart . com

Kind Regards,
Melissa

Travelstart's reply17 Mar 2022, 13:57

Official

Nadia H's updateReviewer Update

22 Mar 2022, 14:11

I've sent through information as requested and still no response

Nadia H's update22 Mar 2022, 14:11

Reviewer Update

I've sent through information as requested and still no response

Travelstart's replyOfficial

23 Mar 2022, 12:25

Hi Nadia,

Thank you for your revert.

I have checked for the email and have handed it to the relevant team with a request to revert back to you and reach out to the bank.

Please keep an eye on the inbox for further correspondence.

Kind Regards,
Melissa

Travelstart's reply23 Mar 2022, 12:25

Official