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Nobuhle N
1 reviews | Active since Jul 2019
26 May 2021, 09:22
Bad company with bad communication and accountability
Bad! Bad! service, bad communication (there's no number to call for emergencies and they take hours to respond) the agents are not helpful at all. I strongly recommend people to use other alternatives and not travel start, you'll be lucky if you're refunded or even get a flight change. I spent 2 days trying to change my flight ticket until it became a no show, then instead of taking accountability for their lack of communication they blame me. I regret not reading reviews about this company but I am glad I can warn others.
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Replies (1)
Travelstart's replyOfficial
26 May 2021, 15:03Hi Nobuhle,
Thanks for reaching out and taking my call earlier
I am sorry to hear you are not pleased with the service provided.
You request a date change to which our team assisted with a quote.
However you accept the quote after departure which means no-show penalties would have app****.
As the airline sits with the funds of the ticket we are governed by all airline policies and not permitted to waiver them.
Looking at the history of your booking our team was assisting you and your sister this morning with your date change request.
A Team Lead also tried to call numerous times however there was no answer nor the option to leave a voice message.
As per our telephone discussion earlier, you confirmed to the new flights and change fee over the phone. A payment link has been emailed to the email address used to make your booking. I have followed up on your booking and see no payment has been received for the change.
I have called back promised on all 3 numbers which were provided and left 2 voice messages. The other numbers I have called does not give the option to leave a message.
A call back was also provided to your sister as well as a follow up call, however I am no longer able to reach her and there is no option to leave a voice message.
As I was not able to reach you or your sister on any of the numbers provided a follow up email has sent asking to please urgently make payment before 4pm.
Without payment our team will not be able to reissue your ticket for this evenings flight.
Please respond to my email with a contact number I am able to reach you on should you have any further questions.
Kind Regards,
Marcelle
Thanks for reaching out and taking my call earlier
I am sorry to hear you are not pleased with the service provided.
You request a date change to which our team assisted with a quote.
However you accept the quote after departure which means no-show penalties would have app****.
As the airline sits with the funds of the ticket we are governed by all airline policies and not permitted to waiver them.
Looking at the history of your booking our team was assisting you and your sister this morning with your date change request.
A Team Lead also tried to call numerous times however there was no answer nor the option to leave a voice message.
As per our telephone discussion earlier, you confirmed to the new flights and change fee over the phone. A payment link has been emailed to the email address used to make your booking. I have followed up on your booking and see no payment has been received for the change.
I have called back promised on all 3 numbers which were provided and left 2 voice messages. The other numbers I have called does not give the option to leave a message.
A call back was also provided to your sister as well as a follow up call, however I am no longer able to reach her and there is no option to leave a voice message.
As I was not able to reach you or your sister on any of the numbers provided a follow up email has sent asking to please urgently make payment before 4pm.
Without payment our team will not be able to reissue your ticket for this evenings flight.
Please respond to my email with a contact number I am able to reach you on should you have any further questions.
Kind Regards,
Marcelle
Travelstart's reply26 May 2021, 15:03
Official
Hi Nobuhle,
Thanks for reaching out and taking my call earlier
I am sorry to hear you are not pleased with the service provided.
You request a date change to which our team assisted with a quote.
However you accept the quote after departure which means no-show penalties would have app****.
As the airline sits with the funds of the ticket we are governed by all airline policies and not permitted to waiver them.
Looking at the history of your booking our team was assisting you and your sister this morning with your date change request.
A Team Lead also tried to call numerous times however there was no answer nor the option to leave a voice message.
As per our telephone discussion earlier, you confirmed to the new flights and change fee over the phone. A payment link has been emailed to the email address used to make your booking. I have followed up on your booking and see no payment has been received for the change.
I have called back promised on all 3 numbers which were provided and left 2 voice messages. The other numbers I have called does not give the option to leave a message.
A call back was also provided to your sister as well as a follow up call, however I am no longer able to reach her and there is no option to leave a voice message.
As I was not able to reach you or your sister on any of the numbers provided a follow up email has sent asking to please urgently make payment before 4pm.
Without payment our team will not be able to reissue your ticket for this evenings flight.
Please respond to my email with a contact number I am able to reach you on should you have any further questions.
Kind Regards,
Marcelle
Thanks for reaching out and taking my call earlier
I am sorry to hear you are not pleased with the service provided.
You request a date change to which our team assisted with a quote.
However you accept the quote after departure which means no-show penalties would have app****.
As the airline sits with the funds of the ticket we are governed by all airline policies and not permitted to waiver them.
Looking at the history of your booking our team was assisting you and your sister this morning with your date change request.
A Team Lead also tried to call numerous times however there was no answer nor the option to leave a voice message.
As per our telephone discussion earlier, you confirmed to the new flights and change fee over the phone. A payment link has been emailed to the email address used to make your booking. I have followed up on your booking and see no payment has been received for the change.
I have called back promised on all 3 numbers which were provided and left 2 voice messages. The other numbers I have called does not give the option to leave a message.
A call back was also provided to your sister as well as a follow up call, however I am no longer able to reach her and there is no option to leave a voice message.
As I was not able to reach you or your sister on any of the numbers provided a follow up email has sent asking to please urgently make payment before 4pm.
Without payment our team will not be able to reissue your ticket for this evenings flight.
Please respond to my email with a contact number I am able to reach you on should you have any further questions.
Kind Regards,
Marcelle