fK
flavia K
1 reviews | Active since Jan 2016
25 Mar 2021, 16:42
Bad communication , Poor response rate and no ticket confirmation
I made a payment for a flight at 7am tomorrow. Sent through proof of EFT payment to their email address: *** around1pm. No communication has been received from them since. I have attampted to speak with them on their watsap chats, their robot has since blue ticked me after saying " Please wait while I transfer your chat to one of our agents.
Meanwhile, please feel free to type in your query" My major concern is that my flight is at 7am, while their offices only open at 9am and till now they are not reacheable.
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Replies (2)fK
flavia K's updateReviewer Update
25 Mar 2021, 19:55I would like to extend my regards to Melissa and Brad who worked tirelessly to ensure that my query was resolved. I finally got my ticket! thank you very much
fK
flavia K's update25 Mar 2021, 19:55
Reviewer Update
I would like to extend my regards to Melissa and Brad who worked tirelessly to ensure that my query was resolved. I finally got my ticket! thank you very much
Travelstart's replyOfficial
25 Mar 2021, 20:51Hi Flavia,
Thank you for reaching out to us.
It was my pleasure to have assisted you. Have a fantastic evening and sleep well.
Kind Regards,
Melissa
Thank you for reaching out to us.
It was my pleasure to have assisted you. Have a fantastic evening and sleep well.
Kind Regards,
Melissa
Travelstart's reply25 Mar 2021, 20:51
Official
Hi Flavia,
Thank you for reaching out to us.
It was my pleasure to have assisted you. Have a fantastic evening and sleep well.
Kind Regards,
Melissa
Thank you for reaching out to us.
It was my pleasure to have assisted you. Have a fantastic evening and sleep well.
Kind Regards,
Melissa