1 reviews | Active since Jan 2018
Bad attitude and terrible service
My sister and her husband are booked on BA via Travel- start to fly to PE to attend the Iron man competition that was suppose to start on the 27/03. This competition has been postponed to the 13 November 2020 because of the Corona virus. She has been in contact with BA who revered her back to Travel-start. Travel-start answered their phone and as soon as she is trying to explain her predicament they then revered her back to BA. I cannot believe that this is the way Travel-start are dealing with their customers. I have been the one recommended Travel-start to her and I am so sorry I ever did. Warning to all other potential customers to rather book direct and avoid the bad service of Travel Start. Shame on you and the management of Travel-start.
Thank you for your feedback on your flight booking with Travelstart.
We are sorry to hear you are not pleased with the service received and we completely understand the frustration this has caused.
By checking the booking, we can see that an agent has sent you an email earlier today.
Kindly respond to the email sent today, as ALL changes/cancellations have to be done 24 hours before departure to avoid being a no-show and losing the entire ticket.
We trust the explanation has been helpful. We would like to apologise for all the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your feedback on your flight booking with Travelstart.
We are sorry to hear you are not pleased with the service received and we completely understand the frustration this has caused.
By checking the booking, we can see that an agent has sent you an email earlier today.
Kindly respond to the email sent today, as ALL changes/cancellations have to be done 24 hours before departure to avoid being a no-show and losing the entire ticket.
We trust the explanation has been helpful. We would like to apologise for all the stress and inconvenience caused.
Kind regards,
The Travelstart Team