TS
Thea S
1 reviews | Active since Sept 2020
24 Sept 2020, 16:44
Bad after sales service.
Travelstart booked me to fly with SA Airlink on the 22nd of September from JHB to CPT. Travelstart stated that they were able to place the airline ticket on hold, and they gave me one free ticket change (before December 2021). Travelstart advised me to take this option. On the 17th of September I gave express written confirmation to go ahead with this option. I have not heard from Travelstart since.
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Replies (1)
Travelstart's replyOfficial
24 Sept 2020, 18:07Hi Thea,
Thank you for reaching out and taking the time to share your concerns with us.
I've located your booking and see our team have been in contact with you via email numerous times on the 17th, 18th, 20th & 23rd September as well as responded to your voucher query and confirmed your flights have been placed on hold as requested.
Thank you for reaching out and taking the time to share your concerns with us.
I've located your booking and see our team have been in contact with you via email numerous times on the 17th, 18th, 20th & 23rd September as well as responded to your voucher query and confirmed your flights have been placed on hold as requested.
The following information was also provided via email correspondence.
""Airlink flight on 22 Sep:
""Airlink flight on 22 Sep:
We are able to place the airline ticket on hold and you will have one free date change and the ticket can be rebooked until 31 December 2021. You will be liable if there are difference in fare and taxes. Please advise if you would like to go ahead and place the booking on hold, without confirmation we will not be doing so.
Mango flight on 26 September:
Please be advised that Mango tickets are non-refundable in case of cancellation and they do not offer any vouchers anymore as their flights are operational
You can however change the name, date and route of the booking.
This needs to be done directly with the airline at *** or on their website http://www.flymango.com. All changes must be made before departure of the original flight or the ticket will be forfeited. Please use booking reference TLWBXB
Please do not hesitate to contact us should you have any further queries. ""
""Your Airlink is currently on hold. When you are ready to rebook, please contact us and use the original reference number for us to access the booking .
All bookings with Mango airlines are unfortunately non-refundable.
You are however allowed to amend the date/ time/ routing/ passenger name on the ticket at least 24 hours before departure with Travelstart. Any last-minute changes within 3 hours of departure can be made directly with the airline.
You can also make changes online as all changes and payments need to be processed simultaneously.
See link below and use the reference to access the booking""
All bookings with Mango airlines are unfortunately non-refundable.
You are however allowed to amend the date/ time/ routing/ passenger name on the ticket at least 24 hours before departure with Travelstart. Any last-minute changes within 3 hours of departure can be made directly with the airline.
You can also make changes online as all changes and payments need to be processed simultaneously.
See link below and use the reference to access the booking""
I have called on the number you provided but there is no answer and unable to leave a message.
Should you have any other queries please feel free to email us and we will be happy to assist in answering any other questions you might have.
Should you have any other queries please feel free to email us and we will be happy to assist in answering any other questions you might have.
Kind Regards,
Travelstart
Travelstart's reply24 Sept 2020, 18:07
Official
Hi Thea,
Thank you for reaching out and taking the time to share your concerns with us.
I've located your booking and see our team have been in contact with you via email numerous times on the 17th, 18th, 20th & 23rd September as well as responded to your voucher query and confirmed your flights have been placed on hold as requested.
Thank you for reaching out and taking the time to share your concerns with us.
I've located your booking and see our team have been in contact with you via email numerous times on the 17th, 18th, 20th & 23rd September as well as responded to your voucher query and confirmed your flights have been placed on hold as requested.
The following information was also provided via email correspondence.
""Airlink flight on 22 Sep:
""Airlink flight on 22 Sep:
We are able to place the airline ticket on hold and you will have one free date change and the ticket can be rebooked until 31 December 2021. You will be liable if there are difference in fare and taxes. Please advise if you would like to go ahead and place the booking on hold, without confirmation we will not be doing so.
Mango flight on 26 September:
Please be advised that Mango tickets are non-refundable in case of cancellation and they do not offer any vouchers anymore as their flights are operational
You can however change the name, date and route of the booking.
This needs to be done directly with the airline at *** or on their website http://www.flymango.com. All changes must be made before departure of the original flight or the ticket will be forfeited. Please use booking reference TLWBXB
Please do not hesitate to contact us should you have any further queries. ""
""Your Airlink is currently on hold. When you are ready to rebook, please contact us and use the original reference number for us to access the booking .
All bookings with Mango airlines are unfortunately non-refundable.
You are however allowed to amend the date/ time/ routing/ passenger name on the ticket at least 24 hours before departure with Travelstart. Any last-minute changes within 3 hours of departure can be made directly with the airline.
You can also make changes online as all changes and payments need to be processed simultaneously.
See link below and use the reference to access the booking""
All bookings with Mango airlines are unfortunately non-refundable.
You are however allowed to amend the date/ time/ routing/ passenger name on the ticket at least 24 hours before departure with Travelstart. Any last-minute changes within 3 hours of departure can be made directly with the airline.
You can also make changes online as all changes and payments need to be processed simultaneously.
See link below and use the reference to access the booking""
I have called on the number you provided but there is no answer and unable to leave a message.
Should you have any other queries please feel free to email us and we will be happy to assist in answering any other questions you might have.
Should you have any other queries please feel free to email us and we will be happy to assist in answering any other questions you might have.
Kind Regards,
Travelstart