Awful service from these people

What **** service. First my airline changed dates and it took me almost a week using Travelstart's Whatsapp Service as well as calling them to get it sorted. They simply do noy get back to you. Then I had to do a date change for my flight back. Requested a flight change for the next morning, and simply did not receive any feedback till the next morning when the flight already left. With them stating there were no seats available, but I went to the airline counters before making the request and there was seats available.

The next morning it took me 5 calls, with the last one lasting close to an hour to get my ticket changed. The first 4 calls I simply did not get any feedback in regards to emails. Thry say that they sent the emails, but did not. So I had to phone again.

Then with my flexi ticket I had to pay in more than the ticket was originally, plus they charge admin fees for doijg the change. So the R500 odd rand I paid means absolutely nothing.

What an awful experience with these guys. I will never ever use this company again. No feedback, no communication and their flexi ticket means absolutely nothing.