Awful experience and still not refunded

<p>I placed in my credit card for a second time and was told that the payment according to the site was declined. The money did however go off my card. I called in and they confirmed that it had not gone through. The booking was cancelled. The SMS from the bank said that it had gone through and when I contacted them they confirmed that it was also given an authorization number which means it is confirmed to the provider namely Travelstart. I then contacted the bank as the money was taken off my card. They informed me that the provider was aware that the transaction had gone through with that confirmation code. I would need to do a dispute which I did five days ago. Then received an email apologizing and noting that they refund would be processed. Then nothing done to date and received a second email saying it is in the line to be refudned. What awful service and I am appalled that this hasn't been actioned as per mails sent. What they say and what they do are not the same even knowing they acted irresponsibly. Not refunded to date so bank dispute in process to force this.</p>