SW
Steve W
1 reviews | Active since Mar 2015
29 Mar 2015, 00:34
AVOID - YOU COULD LOOSE A LOT OF MONEY!!!
Searched for a flight with Skyscanner, wanting a transatlantic flight with Virgin. The lowest price shown was Travelstart at R26,500 for 2 passengers. I selected the flights and went through the booking process. During the final part, the price jumped to R31,300 approx, with only a R600 additional charge for using a credit card. Immediately complained and was offered a cancellation.<br> <br> I have now had an email saying that they will not refund for 4-6 weeks and they are going to charge nearly R6,000 for cancelling.<br> <br> This is ***** - you have been warned!
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Travelstart's replyOfficial
30 Mar 2015, 10:49Hello Globetrotter,
Thank you very much for sharing your dissatisfaction with us on this forum.
I had a look at the logs of your online session for this booking. It does display that when you searched for flights a range of price options were displayed starting at approximately R26 500.00.
When a suitable option was selected the system did an automatic check to ensure the seats were still available as the reservations system is used universally. In this case, the result shown was a different price. Clients are however forewarned of any increase in price, by means of a highlighted message, in order to make an informed decision.
The logs show that the client went on to complete the booking and did not abandon the online booking process when the price increased.
Our clients also receive the Booking Confirmation email immediately after the booking is completed online. This email advises clients to contact us immediately on the email address *** should anything not look right with the booking.
As we were contacted the following day the fare restrictions had already become applicable as the sale was banked at midnight.
I hope for your understanding of this process.
Thank you very much for sharing your dissatisfaction with us on this forum.
I had a look at the logs of your online session for this booking. It does display that when you searched for flights a range of price options were displayed starting at approximately R26 500.00.
When a suitable option was selected the system did an automatic check to ensure the seats were still available as the reservations system is used universally. In this case, the result shown was a different price. Clients are however forewarned of any increase in price, by means of a highlighted message, in order to make an informed decision.
The logs show that the client went on to complete the booking and did not abandon the online booking process when the price increased.
Our clients also receive the Booking Confirmation email immediately after the booking is completed online. This email advises clients to contact us immediately on the email address *** should anything not look right with the booking.
As we were contacted the following day the fare restrictions had already become applicable as the sale was banked at midnight.
I hope for your understanding of this process.
Travelstart's reply30 Mar 2015, 10:49
Official
Hello Globetrotter,
Thank you very much for sharing your dissatisfaction with us on this forum.
I had a look at the logs of your online session for this booking. It does display that when you searched for flights a range of price options were displayed starting at approximately R26 500.00.
When a suitable option was selected the system did an automatic check to ensure the seats were still available as the reservations system is used universally. In this case, the result shown was a different price. Clients are however forewarned of any increase in price, by means of a highlighted message, in order to make an informed decision.
The logs show that the client went on to complete the booking and did not abandon the online booking process when the price increased.
Our clients also receive the Booking Confirmation email immediately after the booking is completed online. This email advises clients to contact us immediately on the email address *** should anything not look right with the booking.
As we were contacted the following day the fare restrictions had already become applicable as the sale was banked at midnight.
I hope for your understanding of this process.
Thank you very much for sharing your dissatisfaction with us on this forum.
I had a look at the logs of your online session for this booking. It does display that when you searched for flights a range of price options were displayed starting at approximately R26 500.00.
When a suitable option was selected the system did an automatic check to ensure the seats were still available as the reservations system is used universally. In this case, the result shown was a different price. Clients are however forewarned of any increase in price, by means of a highlighted message, in order to make an informed decision.
The logs show that the client went on to complete the booking and did not abandon the online booking process when the price increased.
Our clients also receive the Booking Confirmation email immediately after the booking is completed online. This email advises clients to contact us immediately on the email address *** should anything not look right with the booking.
As we were contacted the following day the fare restrictions had already become applicable as the sale was banked at midnight.
I hope for your understanding of this process.