Hellopeter
Share Your Experience
QD
Quentin D

1 reviews | Active since Jul 2011

29 Nov 2021, 08:39

Avoid using Travelstart! No effective way to contact them - even in an EMERGENCY!

Avoid using Travelstart!! - They can't be contacted to make urgent changes to filghts and it will cost you in the long run. Travelstart have no emergency phone numbers and can only be contacted via WhatsApp or Mail and take almost 24hours to respond to URGENT requests on those channels.

Having spent almost R4000 on the option to change our flights and following a last minute cancellation by the Airline (BA) we tried in vain to get hold of someone at Travelstart to ask questions of and change our booking - There is no emergency phone number and their WhatsApp and email options don't respond in a timeous manner. The lack of response to our queries ensured we missed out on potential flights and therefore lost a week of our holiday and have had to incur additional accommodation expenses. I can't believe this company is legally allowed to operate given their atrocious service. Don't believe me though, try contact them before you book and see how poor their service is yourself. They probably won't respond as they probably won't respond to this!

0
Replies (3)
Travelstart
Travelstart's reply29 Nov 2021, 19:14
Official
Hi Quentin, 

Thank you for taking my call.

I will have my colleague contact you tomorrow morning as per request.

I am very sorry that your WhatsApps were not attended too and that you had missed the window of opportunity on rebooking your flight to either the 02 / 03 December. I also understand that additional costs during this stressful period is not something that you were expecting and I understand your frustrations.

I hope everything is going well at your home and wish you a good evening.

Kind Regards,
Melissa
QD
Quentin D's update30 Nov 2021, 05:38
Reviewer Update
Dear Melissa, Thank you for your message and for the first verbal contact with your company (Albeit 48 hours after lodging my initial requests to urgently changes my booking with Travelstart). In truth given the R4000 paid for the option to make changes to our ticket an apology is not good enough at this point given the stress and financial loss Travelstart has caused me due to your non-existent service. You have, as at writing, this neither given me any realistic alternative for future interactions with Travelstart nor put forward any proposal in terms of reimbursing or compensating me be for the additional accommodation costs in South Africa and loss of accommodation in Budapest, or even regarding reimbur*****t of the R4000 I paid for upfront an in good faith for the option to change my booking. I await your colleagues call and expect more than empty apologies this complete failure of to deliver on services that your customers have paid for handsomely and in advance.
QD
Quentin D's update30 Nov 2021, 13:07
Reviewer Update
HI Melissa
It is now almost 1pmthe day after your message and I have still not received a call as per your respones yesturday at 7pm? Furthermore your head office number 21 *** Has a message saying that "Unfortunately I have reached you out of office hours! It is mid day on a Tuesday!! Please get a manager to call me!!! What DO I NEED TO DO TO GET THIS DEALT WITH!!!!!