MB
Marne B
1 reviews | Active since Jul 2021
30 Jul 2021, 17:00
Avoid Travelstart at all costs
Stay away - do not use them..if something goes wrong you have no way of talking to a person - all bots talking to you. E-mails and forms on web go unanswered. Shocking experience. All blamed on level 4 lock down.. imagine building customer service to suit your needs instead of the customer. Save yourself lots of frustration and avoid Travelstart!!!!
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Travelstart's replyOfficial
31 Jul 2021, 11:38Hi Marne,
Thank you for taking the time to share your concerns.
I apologise for the struggle in trying to reach our team and sorry to hear you are not pleased with the service provided.
You have not provided a Travelstart reference number and I am unable to locate a booking under your name and surname and email address.
I will give you a call shortly to get your details and assist with your booking query over the phone.
Kind Regards,
Marcelle
Thank you for taking the time to share your concerns.
I apologise for the struggle in trying to reach our team and sorry to hear you are not pleased with the service provided.
You have not provided a Travelstart reference number and I am unable to locate a booking under your name and surname and email address.
I will give you a call shortly to get your details and assist with your booking query over the phone.
Kind Regards,
Marcelle
Travelstart's reply31 Jul 2021, 11:38
Official
Hi Marne,
Thank you for taking the time to share your concerns.
I apologise for the struggle in trying to reach our team and sorry to hear you are not pleased with the service provided.
You have not provided a Travelstart reference number and I am unable to locate a booking under your name and surname and email address.
I will give you a call shortly to get your details and assist with your booking query over the phone.
Kind Regards,
Marcelle
Thank you for taking the time to share your concerns.
I apologise for the struggle in trying to reach our team and sorry to hear you are not pleased with the service provided.
You have not provided a Travelstart reference number and I am unable to locate a booking under your name and surname and email address.
I will give you a call shortly to get your details and assist with your booking query over the phone.
Kind Regards,
Marcelle