1 reviews | Active since Jan 2014
Avoid Travelstart!
Travelstart is great until something goes wrong. When it does, they are nowhere to be found!
They have designed their customer service, making it impossible for customers to contact them. They simply firewall their customers.
They close their Whatsapp support tickets as soon as you open them. They also reply to online enquiries from a noreply@ email address. There are no other means of contacting them.
I am waiting on a refund from my cancelled flight of 17 December 2022. They have confirmed that I will be refunded. But I have never heard from them again.
I attempted to contact their automated Whatsapp bot twice, but it immediately closed my ticket, saying they would contact me within 72 hours. That was more than three weeks ago and 66 days since my cancelled flight.
Frustrating and wholly unsatisfactory, and unacceptable. I would suggest you make use of a different travel booking agent.
Thank you for reaching out to us.
Please note that I have checked the booking and can see that we had submitted the refund to the airline and waiting on them to conclude the refund and return the funds to you. I am sorry that you have been waiting for the refund to clear and can advise that we are not incontrol of the refund time frame of the airline and due to the sudden ban and red listing in November the airlines have been met with a backlog in processing.
Please see the refund application made:
Refund Number *** Status Pending BSP Name SOUTH AFRICA (ZA) Airline Code 607 Agent Code *** Refund to Passenger, ZAR ***xx.xx EDIT Jump to:Basic InformationDetailsForm of PaymentAmount and Tax Collapse All Basic Information Document Number *** Period - Authorization Date - BSP South africa (ZA) Type Refund Application/Authority Airline Information Airline Code / Name 607 / Etihad Airways
Please send an email to feedback @ travelstart . com for further assistance and information.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and can see that we had submitted the refund to the airline and waiting on them to conclude the refund and return the funds to you. I am sorry that you have been waiting for the refund to clear and can advise that we are not incontrol of the refund time frame of the airline and due to the sudden ban and red listing in November the airlines have been met with a backlog in processing.
Please see the refund application made:
Refund Number *** Status Pending BSP Name SOUTH AFRICA (ZA) Airline Code 607 Agent Code *** Refund to Passenger, ZAR ***xx.xx EDIT Jump to:Basic InformationDetailsForm of PaymentAmount and Tax Collapse All Basic Information Document Number *** Period - Authorization Date - BSP South africa (ZA) Type Refund Application/Authority Airline Information Airline Code / Name 607 / Etihad Airways
Please send an email to feedback @ travelstart . com for further assistance and information.
Kind Regards,
Melissa