1 reviews | Active since Mar 2015
Australia Accomodation Reservation
<p>Travelstart's Customer Feedback Department is yet to contact me regarding a company booking cancellation/amendment made on the 16th May 2016. My company was charged for the accomodation irrespective of the fact that this was changed within an hour of the online booking, I was told the hotel had a no cancellation no amendment policy, when I contacted the hotel in Australia directly I was informed that Travelstart the agent did not contact the hotel with the request. Pathethic customer service!</p>
Hi Manisha,
Thank you for your feedback via this forum.
I regret to advise that we are still following up with our hotel partner regarding this issue. The matter has been escalated to our account manager.
Please be assured that as soon as we have a response that we will revert.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Hi Manisha,
Thank you for your feedback via this forum.
I regret to advise that we are still following up with our hotel partner regarding this issue. The matter has been escalated to our account manager.
Please be assured that as soon as we have a response that we will revert.
Kind regards,
Nazley de Vos
Customer Relations Specialist
It has been almost a month later and I have received no feedback as yet!!!
It has been almost a month later and I have received no feedback as yet!!!