EW
Elton W
1 reviews | Active since Feb 2022
17 Feb 2022, 18:38
Atrocious service
Absolutely atrocious service! Tried to change a booking, forced to use a from on their website, have filled it for 3 days now without any reply, tried their help email. still no reply. tried their whatsapp number, reverts you back to their website. Finally managed to get a phone number, spoke to consultant, while speaking he put me on hold and then dropped the line. Phoned agian 5 times , everytime place on hold and then line dropped.
Shocking service stay away!!!
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Replies (1)
Travelstart's replyOfficial
18 Feb 2022, 13:45Hi Elton,
Thank you for taking my call.
We have successfully rebooked the ticket for 19 February at 7am. I am very sorry I was not able to reach your request in time and can assure you the teams are working hard to decrease the volumes we received, so that we can handle all requests with the urgency which they deserve.
Kind Regards,
Melissa
Thank you for taking my call.
We have successfully rebooked the ticket for 19 February at 7am. I am very sorry I was not able to reach your request in time and can assure you the teams are working hard to decrease the volumes we received, so that we can handle all requests with the urgency which they deserve.
Kind Regards,
Melissa
Travelstart's reply18 Feb 2022, 13:45
Official
Hi Elton,
Thank you for taking my call.
We have successfully rebooked the ticket for 19 February at 7am. I am very sorry I was not able to reach your request in time and can assure you the teams are working hard to decrease the volumes we received, so that we can handle all requests with the urgency which they deserve.
Kind Regards,
Melissa
Thank you for taking my call.
We have successfully rebooked the ticket for 19 February at 7am. I am very sorry I was not able to reach your request in time and can assure you the teams are working hard to decrease the volumes we received, so that we can handle all requests with the urgency which they deserve.
Kind Regards,
Melissa