TL
Thea L
1 reviews | Active since Feb 2017
07 May 2019, 09:55
atrocious service
I have booked a ticket for the 4th of June and sent the proof of payment on the 1st of May and sent two emails inquiring about confirmation of receipt of my proof of payment as the booking is not showing on my dashboard as an upcoming flight...service is getting bad nowadays never used to be...
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Replies (2)0
Replies (2)
Travelstart's replyOfficial
07 May 2019, 10:19Good morning Tia
I trust you are well, thank you for your feedback and I am sorry to hear you were not pleased with the service received.
I called the cell number provided and spoke to Ferdunandt, and explained that we had sent all correspondence for this booking to his email address, as this is what was used when the booking was made online. He has advised he has not checked his email yet, but will be checking his gmail account now.
You have also advised the booking is not showing on your dashboard.... please advise which email address you used when you registered for My Account. If you had used Tia's email to register and booked using Ferdunandt's email, this would not show on Tia's dashboard.
Please feel free to email me to *** or send me a private reply with your phone number, so that I can call you to discuss everything.
I hope this explanation has been helpful.
With kind regards,
Melony at Travelstart
I trust you are well, thank you for your feedback and I am sorry to hear you were not pleased with the service received.
I called the cell number provided and spoke to Ferdunandt, and explained that we had sent all correspondence for this booking to his email address, as this is what was used when the booking was made online. He has advised he has not checked his email yet, but will be checking his gmail account now.
You have also advised the booking is not showing on your dashboard.... please advise which email address you used when you registered for My Account. If you had used Tia's email to register and booked using Ferdunandt's email, this would not show on Tia's dashboard.
Please feel free to email me to *** or send me a private reply with your phone number, so that I can call you to discuss everything.
I hope this explanation has been helpful.
With kind regards,
Melony at Travelstart
Travelstart's reply07 May 2019, 10:19
Official
Good morning Tia
I trust you are well, thank you for your feedback and I am sorry to hear you were not pleased with the service received.
I called the cell number provided and spoke to Ferdunandt, and explained that we had sent all correspondence for this booking to his email address, as this is what was used when the booking was made online. He has advised he has not checked his email yet, but will be checking his gmail account now.
You have also advised the booking is not showing on your dashboard.... please advise which email address you used when you registered for My Account. If you had used Tia's email to register and booked using Ferdunandt's email, this would not show on Tia's dashboard.
Please feel free to email me to *** or send me a private reply with your phone number, so that I can call you to discuss everything.
I hope this explanation has been helpful.
With kind regards,
Melony at Travelstart
I trust you are well, thank you for your feedback and I am sorry to hear you were not pleased with the service received.
I called the cell number provided and spoke to Ferdunandt, and explained that we had sent all correspondence for this booking to his email address, as this is what was used when the booking was made online. He has advised he has not checked his email yet, but will be checking his gmail account now.
You have also advised the booking is not showing on your dashboard.... please advise which email address you used when you registered for My Account. If you had used Tia's email to register and booked using Ferdunandt's email, this would not show on Tia's dashboard.
Please feel free to email me to *** or send me a private reply with your phone number, so that I can call you to discuss everything.
I hope this explanation has been helpful.
With kind regards,
Melony at Travelstart
TL
Thea L's updateReviewer Update
07 May 2019, 11:27My sincere apologies, I have been using my email address however it was sent to Mr Lategan's gmail address. Still, why is it only now that I've put it on Hello Peter, someone rep****.
Thanks and have a great day
Regards
TL
Thea L's update07 May 2019, 11:27
Reviewer Update
My sincere apologies, I have been using my email address however it was sent to Mr Lategan's gmail address. Still, why is it only now that I've put it on Hello Peter, someone rep****.
Thanks and have a great day
Regards