AE
Anatoly E
1 reviews | Active since Apr 2020
09 Apr 2020, 13:10
Appalling service during lock-down.
I booked my flight in January for 11th April from JHB to Mos*** via Istanbul by Turkish Airlines. Due to lock-down this flight was cancel. From 26 of March I tried to get a refund . I filed in and sent the cancellation forms and everyday tried to phone Travelstart contact numbers. Without any response. I don't know how to contact the company and get my refund.
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Travelstart's replyOfficial
09 Apr 2020, 13:23 Good day Anatoly
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact with you as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact with you as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Best regards,
Travelstart's reply09 Apr 2020, 13:23
Official
Good day Anatoly
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact with you as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact with you as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Best regards,