Appalling Service

We booked and paid extra R3900.00 for a ticket change insurance just so we could facilitate the changing of our ticket where need be.

While abroad, we emailed to request a quote on a ticket change for our return leg. No response. With no access to phone them, my mother phoned them as our flight was on Monday 30th and it was already a few days of no responses. When she got hold of them, their answer was that they have my email, but are busy so they will respond by the time we fly, but can we send another email confirming if we want to alter the airport that we will depart from.

We immediately sent the email. Once again, no response. On Thursday the 26th, we still had no answer- my Mom phoned AGAIN. Once again, we must not worry, they will reply "tomorrow or over the weekend"- which is unsettling when you are in need of arranging airport transfers if your flight times change dependent on the quote! When we had no response by Saturday afternoon, my mother phoned and they were closed for the weekend.

To date, we have never received any quote. No purpose to booking extra insurances from them if you cannot use it!!