CC
Claire C

1 reviews | Active since Jan 2013

20 Aug 2021, 09:51

Appalling Service

I booked a flight for my son to travel from PE to Joburg in order for him to connect to his international flight. The airline was British Airways but they seized to operate from early July. I booked the flight and paid for it on 9th July. Travelstart must have known that BA flights were suspended but they still confirmed the flight and took my money. When arriving at PE airport for his flight there wasn't one so all his connecting flights needed to be cancelled. They said that they notified me of the cancellation 3 days before the flight, what could have have done with 3 days notice? All his flights needed to be re-booked and repaid in order for him to get back to University on time. This service is utterly shocking and I will never use them again. Notice of refund has been given but it is such a little that it hasn't even impacted on the news costs.

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Replies (1)
Travelstart
Travelstart's reply20 Aug 2021, 16:16
Official
Hi Clair,

Thank you for taking my call.

I will be sending you an email within the next 24 hours and you can revert on email with your concerns so that I may address them for you.  I am so sorry for the inconvenience caused and can assure you when the ticket was purchased we had no idea that the Comair flight would be cancelled.

Wishing you a good day further.

Kind Regards,
Melissa