Appalled by the Horrible service

The service is very disappointing to say the least. I've been trying to get a refund or at least an eVoucher that I can use for future travel for the full amount I paid but you keep telling me about selecting new dates. The flight is tomorrow but you keep giving me the run around. And you say on your email no show policy will apply if we don't come. How are we supposed to come when the level 4 restrictions clearly stated no travel to Gauteng? And hom am I supposed to know the new dates of travel with Covid -19 lockdown in place and there are no guarantees in this country anymore? This was the 1st and last time I'm using you, horrible experience. You're offering me R134 refund per trip really? That's not even half of what I paid. The airline said they can't help with issuing eVoucher it must be done by you since I booked through an agent and you're just useless.