NN
Ntombiyethemba N
1 reviews | Active since Jan 2012
29 Jun 2021, 16:36
Appalled at Travelstart dismal failure in automation of communication to customers
Travelstart has no provision for human contact. they have 100% automated and their automated system is by no means efficient. I have been tirelessly trying to get in touch to get assistance to change a booking to no avail. The irony being I used their WhatsApp platform less than a month ago - now suddenly, I cannot even achieve what I am looking to. It is frustrating. Every automated service has got to have a fail safe. They dont have it. Email phone, whatsapp, online, twitter - I have tried it all. No joy whatsoever. I need someone to contact me asap but I have received no joy - I no longer know what to do, I have brick-walled on all possible options.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
29 Jun 2021, 20:56Hi Ntombi,
Thank you for taking my call.
It was such a pleasure speaking to you. I will reach out to the airline and revert back to you with regards to their change fee.
Wishing you a wonderful evening further.
Kind Regards,
Melissa
Thank you for taking my call.
It was such a pleasure speaking to you. I will reach out to the airline and revert back to you with regards to their change fee.
Wishing you a wonderful evening further.
Kind Regards,
Melissa
Travelstart's reply29 Jun 2021, 20:56
Official
Hi Ntombi,
Thank you for taking my call.
It was such a pleasure speaking to you. I will reach out to the airline and revert back to you with regards to their change fee.
Wishing you a wonderful evening further.
Kind Regards,
Melissa
Thank you for taking my call.
It was such a pleasure speaking to you. I will reach out to the airline and revert back to you with regards to their change fee.
Wishing you a wonderful evening further.
Kind Regards,
Melissa
NN
Ntombiyethemba N's updateReviewer Update
30 Jun 2021, 14:48Hi Melissa,
Many thanks indeed - you showed up in a big way as an ambassador for Travelstart. I will await your reversion and I am holding thumbs for a plausible outcome. Hope you are getting through your backlog graciously.
Chat soon,
NN
Many thanks indeed - you showed up in a big way as an ambassador for Travelstart. I will await your reversion and I am holding thumbs for a plausible outcome. Hope you are getting through your backlog graciously.
Chat soon,
NN
NN
Ntombiyethemba N's update30 Jun 2021, 14:48
Reviewer Update
Hi Melissa,
Many thanks indeed - you showed up in a big way as an ambassador for Travelstart. I will await your reversion and I am holding thumbs for a plausible outcome. Hope you are getting through your backlog graciously.
Chat soon,
NN
Many thanks indeed - you showed up in a big way as an ambassador for Travelstart. I will await your reversion and I am holding thumbs for a plausible outcome. Hope you are getting through your backlog graciously.
Chat soon,
NN
NN
Ntombiyethemba N's updateReviewer Update
30 Jun 2021, 15:46Thank you - yet again. I am happy to finally have this over the line. Have a pleasant day further and all the best in getting your backlog cleared. Thank you THANK YOU!!
NN
Ntombiyethemba N's update30 Jun 2021, 15:46
Reviewer Update
Thank you - yet again. I am happy to finally have this over the line. Have a pleasant day further and all the best in getting your backlog cleared. Thank you THANK YOU!!