1 reviews | Active since Jul 2021
APPALING SERVCICE CAN WE SPEAK TO A HUMAN
Travelstart offers apalling service , we booked a flight that had flexible dates for the 8th of July .. but due to Delay in covid results we could not fly we notified them of this through their contact us form . We asked for the dates to be changed to the 17th of july .. we received an email saying that we would be charged an eXTRA R299 and we accepted ..2 days later we enquired about teh new tikets with new dates as well as invoice for the r299 pp an agent called Kylie then said she was effecting a refund .. we then again filled in a contact us form because there is no email or direct number where you can speak to someone its just through these forms .. today we received a break down for a refund ..WE DO NOT WANT A REFUND WE DID NOT ASK FOR A REFUND CAN WE SPEAK TO SOME WHO IS COMPETENT TO ASSIST AS WE JUST WANT NEW DATES BECAUSE WE BOUGHT TICKETS THAT HAD FLEXILE DATES .. The booking emil is ***
Thanks for reaching out and taking the time to share your concerns with us. We regret to hear you have not had a great experience.
Looking at the booking I see our team e-mail and on the quote the following information was provided:
""If you would like to go ahead with the change , select : Confirmation of date change quote on our contact form by clicking on the link: ""
I'm afraid the incorrect category was selected - accept_schedule_change
This goes onto a different department and does prioritize your confirmation accordingly.
By the time our Fares team got to your booking as it was on the incorrect queue the flight was passed dated. This information was provided to you via email.
2 Team Leads have been in contact with you today. As discussed we will reach out to the airline to see if they will permit a change to the booking or not.
As the airline sits with all funds of the ticket we are governed by their policies and need to see if they will confirm the ticket can still be used or not.
Once our team receive feedback from the airline they will be in contact with you via email.
For any further queries you welcome to email the team at: feedback @ travelstart . com
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us. We regret to hear you have not had a great experience.
Looking at the booking I see our team e-mail and on the quote the following information was provided:
""If you would like to go ahead with the change , select : Confirmation of date change quote on our contact form by clicking on the link: ""
I'm afraid the incorrect category was selected - accept_schedule_change
This goes onto a different department and does prioritize your confirmation accordingly.
By the time our Fares team got to your booking as it was on the incorrect queue the flight was passed dated. This information was provided to you via email.
2 Team Leads have been in contact with you today. As discussed we will reach out to the airline to see if they will permit a change to the booking or not.
As the airline sits with all funds of the ticket we are governed by their policies and need to see if they will confirm the ticket can still be used or not.
Once our team receive feedback from the airline they will be in contact with you via email.
For any further queries you welcome to email the team at: feedback @ travelstart . com
Kind Regards,
Marcelle