NW
Nadia W
1 reviews | Active since Sept 2019
07 Mar 2021, 11:18
Another service breakdown
So I logged a complaint to travelstart two weeks ago and was assured that they will assist with rebooking. Well its a week later and I'm still awaiting feedback.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
07 Mar 2021, 12:42Hi Nadia,
Thank you for taking my call earlier and taking the time to share your concerns.
I do apologise for the frustration caused in trying to do a date change to your flights.
Looking at your booking I see you have been in contact with a few agents with regards to your change.
You requested that we rather contact you tomorrow during the course of the day. In the meantime I have escalated your booking onto our amendments team and one of our agents will be in touch during the course of Monday to assist over the phone.
Have a lovely Sunday further.
Kind Regards,
Marcelle
Thank you for taking my call earlier and taking the time to share your concerns.
I do apologise for the frustration caused in trying to do a date change to your flights.
Looking at your booking I see you have been in contact with a few agents with regards to your change.
You requested that we rather contact you tomorrow during the course of the day. In the meantime I have escalated your booking onto our amendments team and one of our agents will be in touch during the course of Monday to assist over the phone.
Have a lovely Sunday further.
Kind Regards,
Marcelle
Best regards,
Travelstart's reply07 Mar 2021, 12:42
Official
Hi Nadia,
Thank you for taking my call earlier and taking the time to share your concerns.
I do apologise for the frustration caused in trying to do a date change to your flights.
Looking at your booking I see you have been in contact with a few agents with regards to your change.
You requested that we rather contact you tomorrow during the course of the day. In the meantime I have escalated your booking onto our amendments team and one of our agents will be in touch during the course of Monday to assist over the phone.
Have a lovely Sunday further.
Kind Regards,
Marcelle
Thank you for taking my call earlier and taking the time to share your concerns.
I do apologise for the frustration caused in trying to do a date change to your flights.
Looking at your booking I see you have been in contact with a few agents with regards to your change.
You requested that we rather contact you tomorrow during the course of the day. In the meantime I have escalated your booking onto our amendments team and one of our agents will be in touch during the course of Monday to assist over the phone.
Have a lovely Sunday further.
Kind Regards,
Marcelle
Best regards,
NW
Nadia W's updateReviewer Update
08 Mar 2021, 13:37Please contact me urgently, im very frustrated and my query has not been resolved. I'm tired of dealing with a different agent each time.
NW
Nadia W's update08 Mar 2021, 13:37
Reviewer Update
Please contact me urgently, im very frustrated and my query has not been resolved. I'm tired of dealing with a different agent each time.
Travelstart's replyOfficial
08 Mar 2021, 15:32Hi Nadia,
Thank you for taking my call earlier.
I have asked the same agent to contact you today to assist with the change over the phone. I've provided feedback that you are flexible with your dates and to please re-quote.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
I have asked the same agent to contact you today to assist with the change over the phone. I've provided feedback that you are flexible with your dates and to please re-quote.
Kind Regards,
Marcelle
Best regards,
Travelstart's reply08 Mar 2021, 15:32
Official
Hi Nadia,
Thank you for taking my call earlier.
I have asked the same agent to contact you today to assist with the change over the phone. I've provided feedback that you are flexible with your dates and to please re-quote.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
I have asked the same agent to contact you today to assist with the change over the phone. I've provided feedback that you are flexible with your dates and to please re-quote.
Kind Regards,
Marcelle
Best regards,