Annoyed with Travel start agents

I booked a flight via Travel start on the 26th October for 30th early flight. Fly cemair called me saying they cancelled this flight and I asked for a refund. I have been waiting for the refund since then and I don't get any update from Travel start and I must call them every time only to be told "we waiting on the airline."

This is so annoying and every time I call I ask them to update me but no update. Only today I was told the refund takes 6-8 weeks and this 6-8 weeks will start today whereas I informed them on the 5th Nov that airline cancelled the flight and I requested airline.

So now I must wait and possible I will have to call them again for the update, what the ****, and no update.

If I was told on the 5th that I will wait 6 -8 weeks I would not be this frustrated and be updated on the process of the refund.

Fix your agents nxa............transparency with clients is very important