ET
Elizabeth T
1 reviews | Active since Jul 2021
04 Oct 2021, 14:05
Angry customer
Please have your merchant bank release my funds! You don’t communicate well neither do you follow up on customers. Your customer service give vague responses😡😡😡 I can’t just lose R4000.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
04 Oct 2021, 16:05Hi Elizabeth,
Thank you for taking my call.
I have requested that the team calls the bank to check on the reversal of the authorisation so that you can get the money due to you.
We have sent numerous pre auth releases to the bank and can't understand why this is still pending.
Please keep an eye out for further communication from us.
Kind Regards,
Melissa
Thank you for taking my call.
I have requested that the team calls the bank to check on the reversal of the authorisation so that you can get the money due to you.
We have sent numerous pre auth releases to the bank and can't understand why this is still pending.
Please keep an eye out for further communication from us.
Kind Regards,
Melissa
Travelstart's reply04 Oct 2021, 16:05
Official
Hi Elizabeth,
Thank you for taking my call.
I have requested that the team calls the bank to check on the reversal of the authorisation so that you can get the money due to you.
We have sent numerous pre auth releases to the bank and can't understand why this is still pending.
Please keep an eye out for further communication from us.
Kind Regards,
Melissa
Thank you for taking my call.
I have requested that the team calls the bank to check on the reversal of the authorisation so that you can get the money due to you.
We have sent numerous pre auth releases to the bank and can't understand why this is still pending.
Please keep an eye out for further communication from us.
Kind Regards,
Melissa