NW
Nadia W
1 reviews | Active since Sept 2019
19 Feb 2021, 14:33
Angry
So I booked flights last year to travel around easter time. Shortly after, lockdown occurred. I'm trying to rebook and I'm being restricted with my flights. I cannot exchange it for a return can only do it for a one way. I paid cash for the flights but now I'm being penalized for lockdown occurring. I'm not happy and feel that I'm being treated unfairly. I will never book with travelstart again as they do not have a call in centre either. Everything must be done via online services. Pathetic
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Replies (1)0
Replies (1)Travelstart's replyOfficial
19 Feb 2021, 17:01Hi Nadia,
Thank you for taking my call.
As discussed I will be sending you an email. We are governed by the airline rules and regulations and we are doing everything in our power to assist all our customers to the best of our ability.
Wishing you a wonderful weekend.
Kind Regards,
Melissa Eksteen
Thank you for taking my call.
As discussed I will be sending you an email. We are governed by the airline rules and regulations and we are doing everything in our power to assist all our customers to the best of our ability.
Wishing you a wonderful weekend.
Kind Regards,
Melissa Eksteen
Travelstart's reply19 Feb 2021, 17:01
Official
Hi Nadia,
Thank you for taking my call.
As discussed I will be sending you an email. We are governed by the airline rules and regulations and we are doing everything in our power to assist all our customers to the best of our ability.
Wishing you a wonderful weekend.
Kind Regards,
Melissa Eksteen
Thank you for taking my call.
As discussed I will be sending you an email. We are governed by the airline rules and regulations and we are doing everything in our power to assist all our customers to the best of our ability.
Wishing you a wonderful weekend.
Kind Regards,
Melissa Eksteen
