GB
Gavin B

1 reviews | Active since Mar 2018

26 Mar 2018, 08:55

Airlink and Travelstart

Please do not ever book me on the following airline.

I had a booking to fly from Pretoria to Cape town on Friday 23 March at 17:30. The airline only informed me that the flight was cancelled once I arrived at the airport. I then needed to book a flight on SAA from OR Tambo to Cape Town at a great expense because I needed to be in Cape Town Friday night. Now they only want to refund me for the flight that they cancelled and not the expensive flight that I needed to pay so that I can get back to Cape Town.

I really think this is unacceptable as I was not the one that cancelled the flight.

I will no longer use this airline or travel agent.

0
Replies (1)
Travelstart
Travelstart's reply26 Mar 2018, 13:56
Official

Hi Gavin

Thank you for your feedback.

Please provide us with the travelstart reference in order for us to investigate .

Apologies for the inconvenience cause and we will revert back to you asap.

Kind regards

Avril