rH
rassie H
1 reviews | Active since Aug 2011
08 Oct 2021, 10:47
Air tickets refund
I purchased two return air tickets from FlySafair through Travelstart. They were from Durban to Johannesburg for which I paid R4200. The meeting was cancelled and I couldn't go. I then cancelled the booking for a refund in due time. I was to have departed on 02/10/21. I haven't had a word from them. Please help.
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
08 Oct 2021, 17:46Hi Rassie,
Thank you for taking my call earlier and taking the time to share your concerns.
For any changes or cancellations to a low cost carrier this needs to be done directly prior to departure and directly with the airline on their website or by calling them.
Each airline has their own policy. They will either offer a voucher less a penalty fee or no refund is possible (which is mentioned on the booking confirmation and E-ticket sent.)
With the reference number provided no Online Contact Form or email was received. As discussed I will be happy to follow up with our Dev team to see if they are able to see any information which pulled through that we have missed.
I've done a test for your booking using the online contact form in the meantime and the details have pulled through.
An email will be sent as requested providing feedback as discussed over the phone.
Kind Regards,
Marcelle
Thank you for taking my call earlier and taking the time to share your concerns.
For any changes or cancellations to a low cost carrier this needs to be done directly prior to departure and directly with the airline on their website or by calling them.
Each airline has their own policy. They will either offer a voucher less a penalty fee or no refund is possible (which is mentioned on the booking confirmation and E-ticket sent.)
With the reference number provided no Online Contact Form or email was received. As discussed I will be happy to follow up with our Dev team to see if they are able to see any information which pulled through that we have missed.
I've done a test for your booking using the online contact form in the meantime and the details have pulled through.
An email will be sent as requested providing feedback as discussed over the phone.
Kind Regards,
Marcelle
Travelstart's reply08 Oct 2021, 17:46
Official
Hi Rassie,
Thank you for taking my call earlier and taking the time to share your concerns.
For any changes or cancellations to a low cost carrier this needs to be done directly prior to departure and directly with the airline on their website or by calling them.
Each airline has their own policy. They will either offer a voucher less a penalty fee or no refund is possible (which is mentioned on the booking confirmation and E-ticket sent.)
With the reference number provided no Online Contact Form or email was received. As discussed I will be happy to follow up with our Dev team to see if they are able to see any information which pulled through that we have missed.
I've done a test for your booking using the online contact form in the meantime and the details have pulled through.
An email will be sent as requested providing feedback as discussed over the phone.
Kind Regards,
Marcelle
Thank you for taking my call earlier and taking the time to share your concerns.
For any changes or cancellations to a low cost carrier this needs to be done directly prior to departure and directly with the airline on their website or by calling them.
Each airline has their own policy. They will either offer a voucher less a penalty fee or no refund is possible (which is mentioned on the booking confirmation and E-ticket sent.)
With the reference number provided no Online Contact Form or email was received. As discussed I will be happy to follow up with our Dev team to see if they are able to see any information which pulled through that we have missed.
I've done a test for your booking using the online contact form in the meantime and the details have pulled through.
An email will be sent as requested providing feedback as discussed over the phone.
Kind Regards,
Marcelle
rH
rassie H's updateReviewer Update
08 Oct 2021, 18:06The cancellation request was put through 24 hours prior to departure. I did it through your website and not through the airline as there's no way I could have known about this
rH
rassie H's update08 Oct 2021, 18:06
Reviewer Update
The cancellation request was put through 24 hours prior to departure. I did it through your website and not through the airline as there's no way I could have known about this
Travelstart's replyOfficial
08 Oct 2021, 21:40Hi Rassie,
Thank you for your reply.
As discussed no cancellation request was received. We will be happy to follow up with our Dev team to check the back end.
A test Online Contact Form was sent through earlier which was received, just to make sure there was no glitch in the system and have checked our inbox to see if any email was received.
I'm afraid no email or online contact form was received.
We offered to send screenshots showing this, but but you advised you do not wish to receive this.
An email has been sent as requested, providing feedback which was discussed telephonically.
Kind Regards,
Marcelle
Thank you for your reply.
As discussed no cancellation request was received. We will be happy to follow up with our Dev team to check the back end.
A test Online Contact Form was sent through earlier which was received, just to make sure there was no glitch in the system and have checked our inbox to see if any email was received.
I'm afraid no email or online contact form was received.
We offered to send screenshots showing this, but but you advised you do not wish to receive this.
An email has been sent as requested, providing feedback which was discussed telephonically.
Kind Regards,
Marcelle
Travelstart's reply08 Oct 2021, 21:40
Official
Hi Rassie,
Thank you for your reply.
As discussed no cancellation request was received. We will be happy to follow up with our Dev team to check the back end.
A test Online Contact Form was sent through earlier which was received, just to make sure there was no glitch in the system and have checked our inbox to see if any email was received.
I'm afraid no email or online contact form was received.
We offered to send screenshots showing this, but but you advised you do not wish to receive this.
An email has been sent as requested, providing feedback which was discussed telephonically.
Kind Regards,
Marcelle
Thank you for your reply.
As discussed no cancellation request was received. We will be happy to follow up with our Dev team to check the back end.
A test Online Contact Form was sent through earlier which was received, just to make sure there was no glitch in the system and have checked our inbox to see if any email was received.
I'm afraid no email or online contact form was received.
We offered to send screenshots showing this, but but you advised you do not wish to receive this.
An email has been sent as requested, providing feedback which was discussed telephonically.
Kind Regards,
Marcelle