SS
Shane S
1 reviews | Active since Oct 2020
14 Oct 2020, 23:53
Addition to name
We have exhausted all options in our struggle against Travelstart (and Airlink) - five phone calls to be exact - to add an addition to a surname. Note, not cancel a ticket or amend a name. Just add the final part of the surname to a ticket, without which the passenger will not be able to board her flight. For this Travelstart (and Airlink) charge a penalty of R1,809, which they deem a cancellation of a ticket. And the traveller would need to purchase a new ticket.
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Travelstart's replyOfficial
15 Oct 2020, 16:40Hi Shane,
Thanks for reaching out and taking the time to share your concerns regarding your name correction request.
Looking at the history of your booking I see our team have been in contact with you via email and provided call backs as requested.
Each airline has their own policy with regards to cancellations and changes to a booking. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us. As the airlines sit with the funds of the ticket, Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies.
With regards to name changes or corrections the following is mentioned on Airlink's website:
The Reservation, Ticket and Boarding pass must exactly match the Identification (Passport or South African ID book) with the same identically spelt and order of names and surname.
If you are unsure how to enter the Passenger name when booking online, please contact any Airlink office before completing the booking as it is not possible to make subsequent changes to the Passenger name on the ticket.Tickets cannot be transferred to another Passenger and any error in the name or spelling of the name will mean that the ticket will have to be cancelled (with the applicable cancellation charges) and a new one purchased in the correct name, subject to current fares and availability of flights.
5.1.4
The onus lies with the Passenger who is responsible for the accuracy of their personal data when booking online, over the phone or at a booking office such as:
Names are correctly spelt,
Contact telephone numbers and e-mail addresses are correct,
Correct flight dates and times,
Correct departure and arrival airport
Our team have provide the option what the airline is offering.
We will give you a call shortly to assist in answering any further questions you might have over the phone.
Kind Regards,
Travelstart
Thanks for reaching out and taking the time to share your concerns regarding your name correction request.
Looking at the history of your booking I see our team have been in contact with you via email and provided call backs as requested.
Each airline has their own policy with regards to cancellations and changes to a booking. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us. As the airlines sit with the funds of the ticket, Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies.
With regards to name changes or corrections the following is mentioned on Airlink's website:
The Reservation, Ticket and Boarding pass must exactly match the Identification (Passport or South African ID book) with the same identically spelt and order of names and surname.
If you are unsure how to enter the Passenger name when booking online, please contact any Airlink office before completing the booking as it is not possible to make subsequent changes to the Passenger name on the ticket.Tickets cannot be transferred to another Passenger and any error in the name or spelling of the name will mean that the ticket will have to be cancelled (with the applicable cancellation charges) and a new one purchased in the correct name, subject to current fares and availability of flights.
5.1.4
The onus lies with the Passenger who is responsible for the accuracy of their personal data when booking online, over the phone or at a booking office such as:
Names are correctly spelt,
Contact telephone numbers and e-mail addresses are correct,
Correct flight dates and times,
Correct departure and arrival airport
Our team have provide the option what the airline is offering.
We will give you a call shortly to assist in answering any further questions you might have over the phone.
Kind Regards,
Travelstart
Travelstart's reply15 Oct 2020, 16:40
Official
Hi Shane,
Thanks for reaching out and taking the time to share your concerns regarding your name correction request.
Looking at the history of your booking I see our team have been in contact with you via email and provided call backs as requested.
Each airline has their own policy with regards to cancellations and changes to a booking. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us. As the airlines sit with the funds of the ticket, Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies.
With regards to name changes or corrections the following is mentioned on Airlink's website:
The Reservation, Ticket and Boarding pass must exactly match the Identification (Passport or South African ID book) with the same identically spelt and order of names and surname.
If you are unsure how to enter the Passenger name when booking online, please contact any Airlink office before completing the booking as it is not possible to make subsequent changes to the Passenger name on the ticket.Tickets cannot be transferred to another Passenger and any error in the name or spelling of the name will mean that the ticket will have to be cancelled (with the applicable cancellation charges) and a new one purchased in the correct name, subject to current fares and availability of flights.
5.1.4
The onus lies with the Passenger who is responsible for the accuracy of their personal data when booking online, over the phone or at a booking office such as:
Names are correctly spelt,
Contact telephone numbers and e-mail addresses are correct,
Correct flight dates and times,
Correct departure and arrival airport
Our team have provide the option what the airline is offering.
We will give you a call shortly to assist in answering any further questions you might have over the phone.
Kind Regards,
Travelstart
Thanks for reaching out and taking the time to share your concerns regarding your name correction request.
Looking at the history of your booking I see our team have been in contact with you via email and provided call backs as requested.
Each airline has their own policy with regards to cancellations and changes to a booking. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us. As the airlines sit with the funds of the ticket, Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies.
With regards to name changes or corrections the following is mentioned on Airlink's website:
The Reservation, Ticket and Boarding pass must exactly match the Identification (Passport or South African ID book) with the same identically spelt and order of names and surname.
If you are unsure how to enter the Passenger name when booking online, please contact any Airlink office before completing the booking as it is not possible to make subsequent changes to the Passenger name on the ticket.Tickets cannot be transferred to another Passenger and any error in the name or spelling of the name will mean that the ticket will have to be cancelled (with the applicable cancellation charges) and a new one purchased in the correct name, subject to current fares and availability of flights.
5.1.4
The onus lies with the Passenger who is responsible for the accuracy of their personal data when booking online, over the phone or at a booking office such as:
Names are correctly spelt,
Contact telephone numbers and e-mail addresses are correct,
Correct flight dates and times,
Correct departure and arrival airport
Our team have provide the option what the airline is offering.
We will give you a call shortly to assist in answering any further questions you might have over the phone.
Kind Regards,
Travelstart