1 reviews | Active since Dec 2012
Accept money for what they shouldn't have
Very unhappy with travelstart. Regular customer and booked flights with them for TAAG airlines to Brazil and back via Luanda. I booked and paid seat selection(Though this is not guaranteed).When we got to TAAG on check in they said there is no such thing as paying for seat selection with TAAG. Myself or any travel agent like Travelstart cannot book specific seats. They said I should take it up with travelstart. Why does travelstart accept money for something they cannot deliver,it was myself and my colleague who had planned to sit next to each other that have had the same experience. Why offer and take money for something they cannot produce. I have contacted travelstart a week ago but still no reply. I don't normally do reviews but if negative publicity is what they require before action they will receive it.Will not recommend using them, rather go direct. With regards to TAAG just as bad, suitcase zip/lock cut open on flight ,reported on arrival but they don't repair zips on bags. Rather avoid TAAG too and fly direct with anyone else
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Firstly I would like to thank you for taking the time to provide feedback on your booking experience with Travelstart, and for taking the time to speak to me today.
May I offer my sincerest apologies for the stress caused, during your booking process with Travelstart. Our aim is to provide all our passengers with a seamless and memorable experience and regrettably this was not the case with your recent flight booking with Travelstart.
As advised in our earlier discussion, we do appreciate all feedback, good or bad, and I can assure you that the appropriate action will be taken to ensure that this does not happen in future.
I have authorized for the refund, for the product purchased on our website, to be processed ASAP.
Once it has been paid, you and Ryno will receive an email to advise when the funds should reflect in your account.
Please let me know if there is anything else I could assist you with.
Once again, I do apologize for the inconvenience and stress caused.
Regards, Melony at Travelstart
Firstly I would like to thank you for taking the time to provide feedback on your booking experience with Travelstart, and for taking the time to speak to me today.
May I offer my sincerest apologies for the stress caused, during your booking process with Travelstart. Our aim is to provide all our passengers with a seamless and memorable experience and regrettably this was not the case with your recent flight booking with Travelstart.
As advised in our earlier discussion, we do appreciate all feedback, good or bad, and I can assure you that the appropriate action will be taken to ensure that this does not happen in future.
I have authorized for the refund, for the product purchased on our website, to be processed ASAP.
Once it has been paid, you and Ryno will receive an email to advise when the funds should reflect in your account.
Please let me know if there is anything else I could assist you with.
Once again, I do apologize for the inconvenience and stress caused.
Regards, Melony at Travelstart