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Marius D

1 reviews | Active since Aug 2012

03 Sept 2019, 11:34

Absolutely the worst service....***********....avoid them!!!!

Terrible, terrible service!! Never do business with them!!! They make so many mistakes that cost the client thousands to fix. Avoid dealing with Chantil Buckley, she is insufficient, always unavailable and never calls back. Don't even bother to complain to Jerome Touze (managing director) about his company's service levels as he also just ignores clients. The fact that Travelstart don't even bother to reply to all the unhappy client who writes reviews on Hello Peter, tells you a lot of the company. No wonder Travelstart has only a 2 star rating. Gone to Pentravel and got EXCELLENT service.

0
Replies (3)
Travelstart
Travelstart's reply03 Sept 2019, 11:55
Official
Good day Marius

Thank you for taking the time to provide feedback on your experience with Travelstart.

I am aware of your situation and have been dealing with the airline trying to get the original rate secured for you. 

Chantil has called you this morning to advise that we will contact you throughout the course of today. 

I ask that you please give us some time to sort out the issue. We will be in contact as soon as possible. 

Regards
Desiree at Travelstart
Travelstart
Travelstart's reply03 Sept 2019, 14:29
Official
 Good day Marius
I believe the waitlist has confirmed and we managed to get the original fare back. Chantil has called and emailed you to confirm this as well.
The payment link has also been emailed to you to complete the payment so that we can issue the flight tickets.
Hope you have a lovely day further.
Regards
Desiree at Travelstart 
MD
Marius D's update04 Sept 2019, 14:19
Reviewer Update
Dear Desiree, thank you for your assistance. I did receive the payment link, made the payment and received the tickets.
Regards
Marius