Absolutely the worst !

You cannot contact them after making payment. Have an urgent change that needs to be made 48hours before flight and no one is answering the phone. Been on hold on 4 separate occasions for more than 20 mins each and the call drops every time. The contact form doesn't get responded to and the chat box is a **** as it just refers you to the call centre again. Honestly just book directly with airline this layer is completely unnecessary. You will lose a whole flight trying to make a booking change.