Absolutely PATHETIC.

Item: Travelstart
Rating: 1
Author: Felix S

Owing to the Lock down, I can understand that Travelstart and it's staff went through a tough time. Fully understanding this, I went through the motions to cancel my flights.

After waiting for a month now for my 'urgent' refund, I am terribly disappointed in their client service. Communication needs to be drastically improved.

After sending weekly follow-up emails, to generic email addresses and receiving vague responses from various people, I am will not be using this service again.

Helpful (0)

Replies (3)

Travelstart's replyOfficial

13 May 2020, 11:40

Good day Felix

Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.

Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.

We do apologize for any inconvenience caused.

Kind regards,
The Travelstart Team

Travelstart's reply13 May 2020, 11:40

Official

Felix S's updateReviewer Update

13 May 2020, 11:42

I sincerely hope so, as a copy paste reply does not bode well

Felix S's update13 May 2020, 11:42

Reviewer Update

I sincerely hope so, as a copy paste reply does not bode well

Travelstart's replyOfficial

13 May 2020, 12:29

Good Day Felix

Thank you for taking our call earlier.

A follow up email will be sent with the details of our discussion.

Kind regards,
The Travelstart Team

Travelstart's reply13 May 2020, 12:29

Official

Good Day Felix

Thank you for taking our call earlier.

A follow up email will be sent with the details of our discussion.

Kind regards,
The Travelstart Team