GH
Gareth H
1 reviews | Active since Feb 2011
20 Jan 2021, 15:46
Absolutely Horrible
Absolutely Pathetic Customer Service!! Booked my flights and they were “pending” for two days then I get an email saying that the fare has increased.. NO way to contact them, chat doesn’t work, email non responsive. Dismissive agents tell me to “deal with it” essentially. THEY took too long to book flights now I must pay and extra 8k
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Replies (1)
Travelstart's replyOfficial
20 Jan 2021, 17:25Good day Gareth
Thank you so much for taking the time to provide us with your feedback. I am really sorry to hear of the frustration experienced in trying to get assistance with confirming of your tickets.
As an online Travel agency it is important that we following certain security procedures , for the protection of both the passengers personal information as well as Travelstart as a company. The booking was made late on the evening of the 18th and the information was requested that same evening, as the fares and taxes can only be guaranteed up until midnight on the same day the booking is made. The documents were then only sent the following day for verification and by then the fare and taxes had increased unfortunately.
As requested via email a Manager will be calling you to discuss any concerns and provide a solution to the way forward.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback. I am really sorry to hear of the frustration experienced in trying to get assistance with confirming of your tickets.
As an online Travel agency it is important that we following certain security procedures , for the protection of both the passengers personal information as well as Travelstart as a company. The booking was made late on the evening of the 18th and the information was requested that same evening, as the fares and taxes can only be guaranteed up until midnight on the same day the booking is made. The documents were then only sent the following day for verification and by then the fare and taxes had increased unfortunately.
As requested via email a Manager will be calling you to discuss any concerns and provide a solution to the way forward.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply20 Jan 2021, 17:25
Official
Good day Gareth
Thank you so much for taking the time to provide us with your feedback. I am really sorry to hear of the frustration experienced in trying to get assistance with confirming of your tickets.
As an online Travel agency it is important that we following certain security procedures , for the protection of both the passengers personal information as well as Travelstart as a company. The booking was made late on the evening of the 18th and the information was requested that same evening, as the fares and taxes can only be guaranteed up until midnight on the same day the booking is made. The documents were then only sent the following day for verification and by then the fare and taxes had increased unfortunately.
As requested via email a Manager will be calling you to discuss any concerns and provide a solution to the way forward.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback. I am really sorry to hear of the frustration experienced in trying to get assistance with confirming of your tickets.
As an online Travel agency it is important that we following certain security procedures , for the protection of both the passengers personal information as well as Travelstart as a company. The booking was made late on the evening of the 18th and the information was requested that same evening, as the fares and taxes can only be guaranteed up until midnight on the same day the booking is made. The documents were then only sent the following day for verification and by then the fare and taxes had increased unfortunately.
As requested via email a Manager will be calling you to discuss any concerns and provide a solution to the way forward.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart