Absolute waste.

Was my first time using them, and it was an absolute waste of my time. Booked my tickets months in advance for around R3800 for myself, my wife and my son (round trip). I get a phone call about three weeks before my holiday to say the flight back is now an hour later, but no-one said anything about the other one being cancelled due to Mango being grounded after I made my bookings. I only find this out two weeks before my flight, and I had to book new tickets for the one way (R4000) myself. No-one from Travelstart even picked up a phone to assist. Then I get a mail two days before I leave, that my flight back has been cancelled as well, and I need to book new tickets for that flight as well. I had to phone CemAir myself to find out what is going on as I couldn't get any response from Travelstart. They (CemAir) were brilliant in determining the issue, and asked not to book a new flight, as my flight number had changed, and was still on time. I did not need to do anything. Meaning, if I arrived the time Travelstart said as per their call, I would still have missed my flight anyway. You can't phone them, as they only use Whatsapp ("..for your convenience..."), and will take up to 5 hours to respond to a message. I would absolutely not recommend them for any bookings.