ABSOLUTE TERRIBLE CUSTOMER SERVICE!!

They have the absolute worst customer service I have EVER experienced in my life. My 2 children and me have been stranded in South Africa for almost a month longer than expected and for an international company which doesn't even have a contact centre is just shocking and unacceptable!! They take between 48 and 72 hours to return emails and the whatsapp function of communication is also done by a computer. Don't ever book a holiday through them. They are very quickly to charge a reschedule fee and then when flights gets canceled you find out in newspaper before your 'travel agent', Travelstart, contacts you.