ABSOLUTE *******. Paid R1796, only getting a refund of R254,48.

I had to unfortunately cancel my flight as I had some things that popped up in my agenda that I can not miss. I contacted Travelstart, letting them know that I would need to cancel. A quote was sent to me for my first request of cancelling my "one way flight" back from Johannesburg to Durban, as I thought I would be able to get a reasonable amount of refund and book a new ticket that compromised with my schedule. This was the response which is as follow straight from the email I have received. Fare and Taxes :R 847.69 Airline Penalty :R 720.40 Refundable amount :R 127.29

Then upon my second request, I had asked to cancel my full flight (Durban to Johannesburg and back), thinking that my refund would be at least half or a quarter of what I had paid originally, but no. To my surprise: Fare and Taxes :R 1569.98 Service fees and Travel Extras :R 226.02(nonrefundable) Airline Penalty :R 1315.40 Refundable amount :R 254.58

I was extremely confused and mad about the fact that I don't even get half of the original amount that I have paid. Their cancellation policy was extremely vague. PLEASE MAY YOU DO SOMETHING ABOUT THIS.