Absolute lack of interest in helping sort out COVID related travel issues! Lack of personal touch is atrocious!

I am horrified at Travelstart's lack of interest in sorting out COVID related queries and particularly their lack of personal touch. While I understand this has been a tough time for the industry, now MORE THAN EVER, customers should be able to speak to a consultant or better still a supervisor for answers to their queries. There is no telephone contact at all and instead you need to converse via the slow and useless Chat function. Every time I have contacted them I have had a different consultant who has no clue of my story - I then need to waste my time retyping the entire story. The consultants have been curt and rude - not taking the time to get the back story before advising me on my choices.

I have asked repeatedly to "speak" to someone just to be told - sorry not possible. I have received endless pre-written, standard replies without receiving actual answers to my personal queries. I feel like Travelstart has my money for a return ticket to New York and now they have lost interest in helping me sort out my issue. Not cool Travelstart! I used to book all of my flights with you but will NEVER, EVER use you again!