ABSOLUTE ****** WITH AWFUL CUSTOMER SERVICE

Travelstart are absolute ****** and gave awful customer service. Please, pay a legitimate travel agent a little extra but get peace of mind

I booked with Travelstart an Emirates ticket. Emirates have flexible covid policy which allows free date change and cancellations

But Travelstart decide to cash in on the opportunity. When i needed to change my flight, Emirates charged nearly nothing. Travelstart however decided to slap on R600 "service charge" for what's a 2 minute job (unfortunately you have to do it through them as they are the agent, Emirates don't allow you to do yourself) and then when you pay the "service charge" they hitbyou with R250 "processing fee"

There's a term for this. It's called ****************.

Over and above this, their customer service sucks. There is no phone number or emergency contact. You need to fill in an email form and wait (i waited over 1 week for a response and only got one when i followed up)

Don't get ****med with Travelstart. Pay a real travel agent a bit more and get peace of mind and customer service