5-star service from a Travelstart employee

<p>I would like to report an excellent example of great service I have received from Ms Rashieda Toffar at Travelstart. After booking a trip via TRavelstart a few months ago I was advised that my Debit Card could not be used for paying my fare. Eventually I had to pay for my ticket through ATM. However because Travelastart had already charged me a fee for the card payment, In this situation I felt this charge shoud have been refunded to me. I spoke to Ms Toffar and her initial reaction was that TRavelstart did not owe me anything as they had to investigate the payment with my Debit Card and this took some time and effort. Quite upset, I gave up on my claim for the refund and told Ms Toffar I would never deal with TRavelstart again.</p> <p>However Ms Toffar did not give up on me and called me a short while later to say that Travelstart had decided to refund me the charge and also give me a gift voucher valid for one year. I think it is an excellent example of how a conscientious action of one employee can retain a disgruntled customer, who otherwise would have been lost for ever. In today's climate when service excellence is much talked about but seldom practised, Ms Toffar's initiative and kindness should be praised. She has assured that I will always recommend TRavelstart to everybody as an excellent business partner. </p>