ME
Maryke E
1 reviews | Active since Apr 2022
06 Apr 2022, 16:02
5 months no refund!!!!
I am waiting for my refund on 2bussiness class tickets canceled in NOVEMBER 2021!!!! Months!! Several emails!! Several complaints on their social media too. Why do the keep my money for 5months!! When amount of refund has been settled on. Do not use them!
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Travelstart's replyOfficial
13 Apr 2022, 14:15Hi Maryke,
Thanks for reaching out and we do apologise for the delay caused in waiting for your refund.
Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
We realise that it is frustrating to wait for your money and airlines are trying to process refunds as quickly as possible.
I see our team have emailed requesting banking details which have been received, thank you.
Your booking is with our finance team to finalize the refund on their side.
The refund should reflect within 3 - 5 working days.
Kind Regards,
Marcelle
Thanks for reaching out and we do apologise for the delay caused in waiting for your refund.
Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
We realise that it is frustrating to wait for your money and airlines are trying to process refunds as quickly as possible.
I see our team have emailed requesting banking details which have been received, thank you.
Your booking is with our finance team to finalize the refund on their side.
The refund should reflect within 3 - 5 working days.
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2022, 14:15
Official
Hi Maryke,
Thanks for reaching out and we do apologise for the delay caused in waiting for your refund.
Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
We realise that it is frustrating to wait for your money and airlines are trying to process refunds as quickly as possible.
I see our team have emailed requesting banking details which have been received, thank you.
Your booking is with our finance team to finalize the refund on their side.
The refund should reflect within 3 - 5 working days.
Kind Regards,
Marcelle
Thanks for reaching out and we do apologise for the delay caused in waiting for your refund.
Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
We realise that it is frustrating to wait for your money and airlines are trying to process refunds as quickly as possible.
I see our team have emailed requesting banking details which have been received, thank you.
Your booking is with our finance team to finalize the refund on their side.
The refund should reflect within 3 - 5 working days.
Kind Regards,
Marcelle