SA
Steven A
1 reviews | Active since Jul 2011
26 Jan 2022, 11:21
4 Months and still no refund
Booked a flight through Travelstart in 2020. Initiated the refund process in September 2021 and still waiting for the funds. There is no response to any emails sent to them through their website and the chat function is non responsive. Will never book with them again.
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Travelstart's replyOfficial
27 Jan 2022, 12:26Hi Steven,
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer. Up to 24 weeks or longer. These delays are due to various reasons including high volumes of refunds for airlines to process, not only in South Africa but globally.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money but please be assured airlines are trying to process refunds as quickly as possible.
In our Terms & Conditions accepted during the booking process we do advise that refund can take up to 6 months.
Should you wish you are welcome to email feedback @ travelstart . com with your Travelstart reference number and concerns and one of our agents will revert within 48 - 72 hours. Alternatively you welcome to use our online contact form and select category Follow up on pending refund.
Kind Regards,
Marcelle
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer. Up to 24 weeks or longer. These delays are due to various reasons including high volumes of refunds for airlines to process, not only in South Africa but globally.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money but please be assured airlines are trying to process refunds as quickly as possible.
In our Terms & Conditions accepted during the booking process we do advise that refund can take up to 6 months.
Should you wish you are welcome to email feedback @ travelstart . com with your Travelstart reference number and concerns and one of our agents will revert within 48 - 72 hours. Alternatively you welcome to use our online contact form and select category Follow up on pending refund.
Kind Regards,
Marcelle
Travelstart's reply27 Jan 2022, 12:26
Official
Hi Steven,
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer. Up to 24 weeks or longer. These delays are due to various reasons including high volumes of refunds for airlines to process, not only in South Africa but globally.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money but please be assured airlines are trying to process refunds as quickly as possible.
In our Terms & Conditions accepted during the booking process we do advise that refund can take up to 6 months.
Should you wish you are welcome to email feedback @ travelstart . com with your Travelstart reference number and concerns and one of our agents will revert within 48 - 72 hours. Alternatively you welcome to use our online contact form and select category Follow up on pending refund.
Kind Regards,
Marcelle
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer. Up to 24 weeks or longer. These delays are due to various reasons including high volumes of refunds for airlines to process, not only in South Africa but globally.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money but please be assured airlines are trying to process refunds as quickly as possible.
In our Terms & Conditions accepted during the booking process we do advise that refund can take up to 6 months.
Should you wish you are welcome to email feedback @ travelstart . com with your Travelstart reference number and concerns and one of our agents will revert within 48 - 72 hours. Alternatively you welcome to use our online contact form and select category Follow up on pending refund.
Kind Regards,
Marcelle