NH
Naeem H
1 reviews | Active since Jan 2014
20 Apr 2015, 21:43
4 days and still can't change my flight date
I booked a flexible ticket from travelstart and required my date of my flights to be changed within the same fair class.<br> <br> 4 days later, and I still haven't received proper email with confirmation of moving my Flight after NUMEROUS attempts.<br> <br> I called the airline and checked for availability on the airlines website, and there was full availability of the same fare class of flights.<br> <br> I keep getting sent an email that they are awaiting a response from the airline. It took me about 5min to get the airline on the telephone.<br> <br> Highly frustrated with Travelstart South Africa's lack of customer service and their inefficiency in doing a Simple task.<br> <br> Won't ever use them again
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Travelstart's replyOfficial
21 Apr 2015, 10:54Hello nhassim,
Thank you for taking the time to share your feedback with us on this forum.
I sincerely regret to hear that you did not have a good experience when it came to making changes to your flights. Fares can be very complex when it comes to changing flights and unfortunately, Travelstart as the agency would need to adhere to the airline fare rules in all instances, however will always try to find the best and most cost-effective quote for our client.
It is a concern that you found the amendment procedure to be dissatisfying. It is never our intention to leave our clients with such an impression. I have therefore tried to contact you in order to discuss the matter further and find a suitable solution to this matter.
I can assure you that we endeavor to assist our clients to the best of our ability and within the regulations set by the airlines.
Thank you again for bringing your concerns to our attention on this forum. You can be assured that we take client feedback seriously and learn from any mistakes that may have occurred.
Thank you for taking the time to share your feedback with us on this forum.
I sincerely regret to hear that you did not have a good experience when it came to making changes to your flights. Fares can be very complex when it comes to changing flights and unfortunately, Travelstart as the agency would need to adhere to the airline fare rules in all instances, however will always try to find the best and most cost-effective quote for our client.
It is a concern that you found the amendment procedure to be dissatisfying. It is never our intention to leave our clients with such an impression. I have therefore tried to contact you in order to discuss the matter further and find a suitable solution to this matter.
I can assure you that we endeavor to assist our clients to the best of our ability and within the regulations set by the airlines.
Thank you again for bringing your concerns to our attention on this forum. You can be assured that we take client feedback seriously and learn from any mistakes that may have occurred.
Travelstart's reply21 Apr 2015, 10:54
Official
Hello nhassim,
Thank you for taking the time to share your feedback with us on this forum.
I sincerely regret to hear that you did not have a good experience when it came to making changes to your flights. Fares can be very complex when it comes to changing flights and unfortunately, Travelstart as the agency would need to adhere to the airline fare rules in all instances, however will always try to find the best and most cost-effective quote for our client.
It is a concern that you found the amendment procedure to be dissatisfying. It is never our intention to leave our clients with such an impression. I have therefore tried to contact you in order to discuss the matter further and find a suitable solution to this matter.
I can assure you that we endeavor to assist our clients to the best of our ability and within the regulations set by the airlines.
Thank you again for bringing your concerns to our attention on this forum. You can be assured that we take client feedback seriously and learn from any mistakes that may have occurred.
Thank you for taking the time to share your feedback with us on this forum.
I sincerely regret to hear that you did not have a good experience when it came to making changes to your flights. Fares can be very complex when it comes to changing flights and unfortunately, Travelstart as the agency would need to adhere to the airline fare rules in all instances, however will always try to find the best and most cost-effective quote for our client.
It is a concern that you found the amendment procedure to be dissatisfying. It is never our intention to leave our clients with such an impression. I have therefore tried to contact you in order to discuss the matter further and find a suitable solution to this matter.
I can assure you that we endeavor to assist our clients to the best of our ability and within the regulations set by the airlines.
Thank you again for bringing your concerns to our attention on this forum. You can be assured that we take client feedback seriously and learn from any mistakes that may have occurred.